Porter

Porter/Maintenance Vacancy

About the Role:

You'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

The working hours are 7am-4pm/ 9am-6pm, alternating each week.

70% of the role will be portering, primarily this will involve meeting room set ups and liaising between the maintenance team and tenants within the building.

30% of the role will be maintenance/ handyman tasks such as changing door handles/ locks, minor fabric maintenance, painting etc.

There is lots of overtime available, out of hours during the week is paid at time + half rate, Saturday is time + half and Sunday is double time pay.

High quality free food and coffee is supplied at an on-site canteen where the menu changes each week.

What You'll Do:

1. First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanour.
2. Issue visitor and parking passes and follow security protocols.
3. Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
4. Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
5. Manage maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
6. Acknowledge enquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
7. Organise and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
8. Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
9. Coordinate with vendors who supply services or goods to the workplace.
10. Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
11. Impact through clearly defined duties, and methods and tasks are described in detail.
12. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need:

1. 2 years of job-related experience.
2. Ability to follow basic work routines and standards in the application of work.
3. Communication skills to exchange straightforward information.
4. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
5. Strong organisational skills with an inquisitive mindset.
6. Be well presented.