Porter

To work as part of the operational team responsible for providing a comprehensive patient support service in the hospital environment. This will involve carrying out the following Facilities Management functions:

• The primary function is the movement of patients, consumable products, waste, furniture, medical equipment, gasses, beds, mattresses etc.
• The cleaning of all Portering equipment, delivery of blood products and responding to Major incidents.

To provide a high quality responsive, efficient and effective patient support service to wards, and departments in North Bristol NHS Trust acting in a caring and professional manner and working in line with the Facilities and departmental operating procedures.

A Full, Clean, UK Manual Driving license is essential for this post.

Main duties of the job

Knowledge

• Understanding of Portering activities
• Understanding of Department and Trust Health and Safety policies, written safe systems of work and Department rules and procedures
• Understanding of Portering equipment processes
• Understanding and knowledge of pathology procedures for movement of blood products

Training

• Customer and support services or equivalent experience to an NVQ Level 2
• Mandatory training as required for the role
• Collection and transportation of blood products
• Trust, Patient Support/Directorate Services induction training
• On the job induction training

Experience

• Working in a busy multi-faceted environment
• Working in a team-based environment

Communication & Relational skills

• Ability to work as a member of a team
• Good literacy and numeracy skills
• Ability to work in a sensitive and unobtrusive manner around patients
• Ability to use relevant electrical equipment safely
• Ability to clean and maintain all Portering equipment in line with hygiene practices and protocols
• Ability to assist in and demonstrate duties and operating procedures and good practice guides without the need for direct supervision
• Be flexible in carrying out duties as instructed by Patient Support Team Leaders and relevant managers in accordance with the Departmental Rules and Procedures
• Basic IT skills

About us

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Job responsibilities

Physical Effort

Duties involve standing/walking for long periods of time during the shift.

Duties may involve undertaking physically demanding tasks e.g. moving cages of approximately 300kg in weight as and when required.

Mental Effort

Being aware of health and safety implications involved in duties and their potential effect on others e.g. ensuring that equipment is stored appropriately.

At ward level, keeping a professional distance from patients and ensuring confidentiality at all times.

Working to schedules which may be subject to change.

Emotional effort

Whilst working at ward level being able to cope with witnessing distressing sights of patients who are very ill and may be at the end stages of life.

Whilst working in the Emergency Department witnessing traumatic injuries.

In the course of your duties you will need to be sensitive when coming into contact with patients and members of the public who may be experiencing high levels of stress and anxiety, are confrontational or under the influence of alcohol.

Person Specification

Shortlisting criteria

• English and maths GCSE
• Excellent personal values and an interest in having a positive impact on patient experience
• Full clean driving License
• Working as part of a team in a busy environment
• A role where you must complete multiple tasks daily
• Customer Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£23,615 per annum (FTE) or pro-rata for part-time staff.