Police Enquiry Officer Front Counter Team

Police Enquiry Officer (Front Counter Team)

Location: Barnstaple

Salary: Starts at A£26,106 rising by yearly increments to a maximum of A£28,653 per annum

Hours: Full Time, 37 hours per week

The Role

Your training will take place at Police Headquarters, Middlemoor, Exeter. So you must be willing and able to travel to Exeter for the duration of the course, regardless of your base station.

Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.

The role includes:

1. Being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means.
2. Providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, 'signposting' to partner agencies.
3. Receiving and recording information appropriately and accurately.
4. Dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate.

Skills and Qualifications

1. Proven customer focus approach.
2. Excellent communication skills, including experience of dealing with conflict.
3. Ability to work under challenging and difficult circumstances.
4. Effective team working skills.
5. Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar).
6. Full driving licence, unless prevented by reason of disability.

Benefits

1. A competitive salary with yearly increments.
2. Plus Weekend Working Allowance.
3. 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers.
4. Sick pay allowance, variable in accordance with length of service.
5. Local government pension scheme.
6. Supportive training and mentoring, including with IT and systems.
7. Access to the Blue Light Card Scheme for discounts and services.
8. Access to Group insurance scheme (via salary sacrifice scheme).
9. Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services.
10. Continuing Professional Development.
11. Making a difference within your community.

Initial training

1. Attend an initial induction course, which will be a full three weeks (37 hours each week) plus additional courses thereafter as required.
2. You will be required to travel to other Stations, regardless of your base station, for further training.
3. You will be able to claim overtime for these additional hours for training purposes.

Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required.

If you feel you are a suitable candidate and would like to work for the Police, please proceed through the following link to be redirected to their website to complete your application.