POA Receptionist / Clerical Officer

An exciting opportunity has arisen for us to recruit a motivated, organised and dedicated Band 2 receptionist / clerk for the Pre-Operative Assessment (POA) department in Westmorland General Hospital.

This post plays a key role in receiving and welcoming patients and visitors to the POA department whilst also handling all telephone enquiries for the POA, and sometimes for all POA sites.

The role will support the nursing team with clerical duties to ensure the smooth running of the department, providing a high patient satisfaction experience.

Main Duties:

1. Act as the receptionist / clerical worker for a busy POA department in Westmorland General Hospital.
2. Work with receptionists / clerical workers from the other 2 sites to ensure that all visitors / patients are welcomed to POA and all phone calls are dealt with efficiently and timely.
3. Help with the smooth running of WGH POA by providing clerical duties for the nurses and CSWs at WGH.
4. Ensure patients are kept up to date with waiting times and any delays on a daily basis.

We operate from three main hospitals: Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

For further details / informal visits contact: Name: Jane Sharrock Job title: POA Clinical leader Email address: Jane.sharrock@mbht.nhs.uk Telephone number: 01539 715966