PMO Manager

BACKGROUND

ShareDo is a cutting-edge adaptive work management platform that empowers enterprise businesses to develop tailored solutions for managing their work processes.

We are currently targeting mid to large law firms who use ShareDo as their Case Management System to streamline processes, maximise margin, and provide improved client experiences.

With 12 years of product development behind us, and over £20 million invested in its development, ShareDo reached functional completeness in 2021. Since that time, we have secured high value contracts with some of the largest law firms in the world (c. 40% of the Magic and Silver circle firms, and 15% of the UK Top 100).

The company has grown by 50% YoY for the last 4 years, and we are aiming to continue this expansion rate over the next 5 years+.

With enterprise capabilities that could serve any industry, the opportunities are endless, and we are now looking to build our go-to-market function to spread word of our groundbreaking product and capture more market share – not just in the legal market, but in other industries too.

Demand for our product has reached a tipping point, and we are therefore looking to expand our team in all areas of the business.

Company Culture

The PMO Manager will be a key role in our growth plan to help mature our PMO processes and enable us to scale the business operations.

Key Responsibilities

PMO Governance

1. Define and implement project and portfolio governance frameworks, best practises and monitoring controls.
2. Ensure consistent application of project governance, portfolio reporting and embedding KPIs to further growth and efficiency.
3. Establish and maintain a project and portfolio management process to track, prioritise and align projects with Companies business strategy and Professional Services objectives.
4. Establish and embed a RAID governance framework.

Project Oversight & Performance Monitoring

1. Oversee delivery standards across project portfolio throughout the lifecycle ensuring adherence to scope, budget and timeline.
2. Monitor project performance through KPIs and dashboards, providing insights to leadership.
3. Monitor project and portfolio RAID and follow up working with broader teams until resolution.
4. Assist Head of Projects in conducting regular project audits and contribute to lessons learned sessions for continuous improvement.

Stakeholder management & Reporting

1. Collaborate with senior leadership to align projects, commercials and staff planning with business objectives.
2. Provide clear and concise project status updates to executives and key stakeholders.
3. Provide forward looking financial, revenue and staff forecasting information to SLT.
4. Facilitate steering committee meetings and ensure informed decision making using accurate status reporting, RAIDs and management updates.

Financial and Commercials

1. Establish commercial and financial processes across Professional Services, Customer Service and Finance team.
2. Oversight of all commercial artefacts produced for Professional Services ensuring consistency in process, quality and application of lessons learnt to improve efficiency and effectiveness of Professional Services engagements.
3. Oversee end to end project financial processes supporting project managers, CSMs and Finance teams.
4. Accurate and timely reporting of revenue and financial position at project, portfolio and Professional Services level.
5. Working with Project Managers and Finance team to ensure weekly and monthly time recording, revenue forecasting and month end activities run smoothly.

Resource Management

1. Establish end to end staff demand and supply management process for Professional Services and Customer Success teams.
2. Embed robust staff planning to ensure projects are staff adequately and impacts to commercials through changes to pipeline demand or staff movements are reported timely to HoPS and CCO.
3. Support Project and Portfolio Leads manage their staff plans and ensuring alignment to agreed budget.

Tools & Technology Enablement

1. Implement and manage project management tools and adoption across the Professional Service and Customer Service functions.
2. Drive automation and adoption of project tracking and reporting processes.

WHO ARE YOU?

Requirements

1. Experienced PMO Manager within a delivery centric organisation matrix organisation.
2. Hands-on experience with project management methodologies and tools (Smartsheet, Trello, Azure DevOps/Jira or similar).
3. Highly experienced in setting PMO governance frameworks.
4. Experienced in conducting project assurances and generating management reports.
5. Self starter and a challenger to status-quo with an attitude to continually mature the organisation and our processes.

It’s ok if your experience doesn’t check every box. If you check off more than a few – great! We’d welcome a chance to get to know what you can bring, how you can add to our culture, and hear your unique story.

The Benefits

1. Flexible hours and remote work (though we like to get together from time to time!)
2. 25 days holiday + bank holidays
3. Private Healthcare (BUPA)
4. Pension scheme (Aegon)
5. Life Insurance & Critical Illness cover
6. Your choice of IT equipment to work from home effectively
7. Professional development and growth options.

THE HIRING PROCESS

1. You get sent this job ad, you read it and can’t wait to apply.
2. We invite you to a Teams call with a member of our team who will run through the basics with you.
3. You will meet with Professional service and Customer Service team to understand the business and share your experience.
4. If all goes well, you will meet with a Senior Leadership Team.
5. We make you an offer.
6. You accept.
7. You tell everyone how great your new job is.

THE MAIN INTERVIEW

Interviews are always quite intense and stressful experiences (we’re probably as nervous as you!), but we don’t want you to worry or stress about it. Come along and just expect to talk about what you’ve done and the things you already know about.

You’ll be asked questions that go deeper into your experience and knowledge, so that we can determine the breadth and depth of what you know, and what unique skills you might bring to the team, but it’s important to understand that “I don’t know” is a perfectly acceptable answer.

During that interview, remember that you’re also interviewing us – so feel free to come armed with deeply probing questions of your own to work out if we’re a good fit for you as well!

ADVICE

Don’t dress up, don’t bother studying “top 10 interview questions”, or anything like that – just come along, relax, have a chat and be yourself. We’re quite a friendly bunch!

PACKAGE AND WORK STYLE

You would be based at our offices in lovely Alderley Edge in Cheshire, but we offer a flexible working policy. Flex the times you start/finish as needed, work from the office or at home – whatever suits you. The only caveat is that we would love to meet up face-to-face every now and then – if only just to say “hi” in-person and break bread together.

What are you waiting for? Apply already.

If you’ve gotten this far and are still thinking “this is me!” then please drop us a line – Sharedo is the kind of place that amazing people like you deserve to work!