Player Protection Executive

The Rank Group; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job description

Company Description

Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Mauritius & South Africa and being part of a group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Sheffield

Our Customer Solutions Hub is based in the heart of Sheffield, with beautiful views of Victoria Quays and easy access to the town centre. We’re proud of the environment we’ve created and unlike other Contact Centres, we offer a culture of learning, development and fun.

Look at our careers site to find out more:https://careers.rank.com/

Job Description

We're looking for a passionate individual to join our growing team at Rank Interactive, a leading online gaming company. As a Player Protection Executive, you'll play a vital role in keeping our customers safe and ensuring fair play.

We'll provide the training!

No prior experience in the online gambling industry is necessary. We'll equip you with the knowledge and tools you need to succeed in this rewarding role.

Working patterns:

This role is shift work between 07:00 – 17:00 and 10:00 – 20:00 on a 4-week rotation pattern. You will work 1 weekend out of 4.

What you'll do:

• Be the first line of defence for our customers, using your skills to identify potential risks.
• Analyse customer activity and background information to support responsible gambling practices.
• Help us protect vulnerable customers from problem gambling.
• Work with colleagues to ensure compliance with anti-money laundering regulations.
• Collaborate with the Player Protection Manager to make informed decisions about customer accounts.

What you bring:

• A strong work ethic and a can-do attitude.
• Excellent communication skills (written and verbal).
• The ability to analyse information and make sound judgments.
• A desire to make a positive impact.
• A keen eye for detail and accuracy.
• The ability to work independently and as part of a team.

Bonus points if you:

• Understand the importance of responsible gambling.
• Are comfortable having difficult conversations.

What we offer:

• Competitive salary and benefits package.
• Opportunity to make a real difference.
• Supportive and inclusive work environment.
• Training and development opportunities.

If you find the above opportunity interesting, apply now! We look forward to hearing from you!

Qualifications

• Able to deliver high-quality customer service with prior customer service experience.
• Excellent oral, written and communication skills.
• Able to assess and present risk assessments.
• Experience in holding difficult conversations with customers.
• Able to work with several stakeholders across the business.
• Attention to detail and ability to quickly review and assess information.
• Self-motivated, keen eye for detail, accurate and precise, can work alone or as part of a wider virtual team.
• Experience of the online gambling industry is desirable but not essential as training will be provided.
• An understanding of Safer Gambling in line with the UKGC Licensing terms is desirable but not essential as training will be provided.
• Computer literate.

Additional Information

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group is committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.