Pharmacy Technician

NHS; Bollington; On-site; GBP 25,000 - 35,000; Full time

Job description

As a Pharmacy Technician you will work as part of a prescribing team, comprising Clinical Pharmacist, Pharmacy Technicians, Prescribing Support Administrators and Prescribing Team reception, who work alongside the wider practice team and help implement our integrated model of prescribing support. The successful candidate will share our values and have the energy, skills and enthusiasm to contribute to shaping how we support our patients. This post is part of the PCN Additional Roles Reimbursement Scheme.

Main duties of the job

The main duties include the safe processing of repeat medication requests, issuing prescriptions following specific checks (which may include reviewing blood results, checking patients INR, checking any QOF and IIF coding is accurate and up to date) and dealing with patient requests. You can expect to receive hospital discharges, hospital letters and medication recommendations for review and action. You will inform patients when blood tests/ BP checks/ medication reviews are due and work within our chronic disease management pathways to keep their electronic notes up to date accordingly. Our Pharmacy Technicians currently also have telephone consultations for patients with medication queries, and support the prescribing duty doctor with requests. You will liaise regularly with clinicians in secondary care, either initiated by yourself, GP or patient. You will initiate practice policies to ensure safe prescribing and will have a very close link with the GPs, with a dedicated time slot each day to discuss queries and assist with decisions over patient care. You will be a valued member of the clinical team.

About us

The Middlewood Partnership is a GP Practice and Primary Care Network of 33,500 patients, established in April 2019. We operate from 4 sites across Bollington, Disley and Poynton and we are looking for an enthusiastic individual who shares our values and has the energy and skills to contribute to shaping how we deliver care for the future, to join the Middlewood Partnership as a Pharmacy Technician.

Job responsibilities

Please see attached job description for more detail

Key Responsibilities:

1. Safe processing of repeat medication requests
2. Help achieve success in prescribing incentive schemes
3. Transfer medicines information from other healthcare agencies onto in-house patient information systems
4. Communicate with local pharmacies to ensure efficient and well-managed repeat prescribing system
5. Liaise with practice doctors and staff over prescribing issues
6. Liaise with Cheshire ICB over prescribing policies, targets and general issues
7. Liaise with nursing and residential homes in the practice area regarding medication requirements; provide and monitor their scripts.
8. Liaise with patients regarding prescribing queries and issues
9. Liaise with Cheshire and Merseyside ICB regarding local prescribing policies
10. Define and create protocols and formularies within the practice in consultation with other members of the team including the ICB medicine management team
11. Working as a clinical co-ordinator to ensure success in gaining Quality Outcome Framework points
12. Working autonomously with due attention to agreed protocols and practice
13. Ability to prioritise workload
14. Dealing with day-to-day patient queries/issues regarding medication
15. Undertaking medication review virtual clinics
16. Undertaking face-to-face and telephone medication reviews when required
17. Providing patient education materials related to medication
18. Direct patients into medicine management routines
19. Possibility of clinical sessions with patients
20. Understand the practice computer system and use it according to agreed protocols and practice
21. Undertake practice audits and deliver on actions accordingly
22. Flag up areas where improvements can be made
23. Be fully involved in system changes initiated nationally or locally
24. To maintain a broad understanding of the work of the prescribing team and of the practice as a whole and actively contribute your ideas for the improvement of service provision

Personal Development and Professional Responsibilities

1. Undertake the Pharmacy Technician Pathway as per the requirements of the PCN Additional Roles Reimbursement Scheme
2. Actively participate in regular one-to-one meetings with the Senior Clinical Pharmacist to review personal development and team performance
3. Provide a high standard of professional conduct
4. Actively participate in the practices appraisal scheme
5. Take responsibility for own developmental learning and performance
6. Identify appropriate areas of personal development
7. Undertake training as required including mandatory and statutory training, core skills training and ongoing developmental training
8. Alert management and other team members to issues of quality and risk, taking action where appropriate
9. Work effectively with individuals in external agencies to meet patient needs
10. Effectively prioritise, organise and manage own time, workload and resources

Person Specification

Qualifications

• Good standard of education with excellent literacy and numeracy skills
• Registered with The General Pharmaceutical Council

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting
• Customer or patient service complaints resolution
• Understanding of the NHS strategy particularly relating to primary care
• Experience of working in a team
• Knowledge and experience of conflict management
• Experience of working closely with colleagues, managers and clinicians
• Experience of working in Primary Care
• Knowledge and experience of safeguarding

Skills

• Excellent communication skills and interpersonal skills
• Proven problem solving and analytical skills
• Ability to maintain a positive work environment
• Personable and approachable and empathetic
• Sensible and able to use own initiative
• Demonstrates honesty and integrity and promotes organisational values
• An ability to maintain confidentiality and trust
• Ability to work under pressure and to tight and often changing deadlines
• Proven team worker with ability to motivate others
• Able to manage conflict in a positive and supportive manner
• Able to demonstrate flexibility, enthusiasm and commitment
• Ability to work on own initiative and organise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.