Pharmaceutical Product Quality Officer

We are looking for a Pharmaceutical Product Quality Officer to play a pivotal role in ensuring the highest standards of product safety, regulatory compliance, and patient care at Montu Pharmacy. This is not just another QA role—you will lead quality complaint management, drive service improvements, and work with cross-functional teams to maintain and enhance our quality assurance framework.

You will be a key player in ensuring every product dispensed meets UK regulatory and safety standards, while also identifying and implementing improvements in processes, training, and patient safety initiatives.

What You’ll Be Doing

Quality Assurance & Compliance
- Ensure all Cannabis-Based Products for Medicinal use (CBPMs) comply with MHRA, Home Office, and GPhC regulations.
- Maintain compliance with Good Distribution Practice (GDP) and Good Pharmacy Practice (GPP).
- Conduct routine checks on product quality, batch integrity, and storage conditions.
- Support internal audits and drive continuous improvements in assurance frameworks.
- Develop and refine Standard Operating Procedures (SOPs) to enhance regulatory compliance and operational efficiency.
- Collaborate with regulatory bodies, suppliers, and internal teams to ensure best-in-class quality standards.

Quality Complaints Management
- Act as the first point of contact for product quality complaints from patients, healthcare providers, and internal teams.
- Investigate complaints, working closely with manufacturers and regulatory authorities where needed.
- Maintain a complaints log and ensure timely resolution with root cause analysis.
- Implement corrective and preventive actions (CAPA) to enhance product quality and patient safety.
- Ensure all relevant complaints are reported to ADR and MHRA.

Service Development & Improvement
- Identify areas for improvement in product handling, dispensing, and patient support.
- Develop and implement quality improvement initiatives to enhance patient safety and efficiency.
- Provide training and guidance to pharmacy staff on quality standards.
- Oversee risk management, internal controls, and financial oversight.

Supplier & Stock Management
- Work with suppliers to ensure product consistency, safety, and traceability.
- Monitor stock quality, expiry dates, and handling procedures to minimise risks.
- Support the pharmacovigilance process by reporting adverse reactions and product defects.

Who We’re Looking For
Experienced QA Professional: Minimum 5 years in pharmaceutical quality assurance, regulatory compliance, or pharmacy operations.
Strong Regulatory Knowledge: In-depth understanding of MHRA, GPhC, NHS England, and Home Office regulations related to CBPMs.
Audit & Risk Management: Proven experience in internal audits, quality complaints handling, and risk assessment.
Process & Compliance Champion: Strong background in GDP, GPP, SOPs, and pharmacovigilance.
Analytical & Detail-Oriented: Ability to identify risks, develop mitigation strategies, and drive process improvements.
Communication & Leadership: Ability to collaborate across teams, train staff, and lead assurance activities.
Tech-Savvy: High level of IT proficiency, including experience with electronic health records.

Why Join Montu?
Be a Pioneer: Work at the forefront of the medical cannabis industry in a fast-growing company.
Career Growth: Lead critical quality assurance initiatives in a high-impact role.
Make a Difference: Improve patient safety, product integrity, and regulatory compliance in a cutting-edge healthcare space.
Be Part of an Industry Leader: Montu is the largest business of its kind outside North America.

This is not just a job—it’s an opportunity to be part of a transformational movement in healthcare. If you are a passionate, detail-oriented, and compliance-driven professional, we’d love to hear from you.

Benefits

• 25 days holiday + bank holidays, increasing to 30 days after one year.
• Pension contributions up to 5%.
• Cycle to work scheme and statutory parental leave.

Apply now and join us in shaping the future of medical cannabis!
About Montu UK
Montu is on a mission to improve lives through innovative cannabis therapies. As one of the fastest-growing cannabis businesses globally, we are setting new standards in patient care and access to medical cannabis. With operations spanning multiple countries, this is your opportunity to join a trailblazing company at the forefront of the industry.

We are scaling our UK team as we enter an exciting phase of growth. With over 50 countries legalising medical cannabis, the potential for real impact is vast. If you’re looking for a career-defining role in a pioneering industry, this is your chance.

Compensation Range: £50K - £55K