Personal Travel Advisor

Job Details

Salary: Full Time £24,710 or Part Time £19,765 (plus commission and excellent benefits)

Hours: Full Time 37.5 hours per week or Part Time 30 hours per week

Shifts: Monday to Sunday 09:00 to 21:00

Location: Leicester

Contract: Permanent

Closing Date: Sunday 10th November 2024

In a nutshell

At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

We're not just travel agents; we're dream makers and ground breakers! As a Personal Travel Advisor, you'll become the specialist, creating once-in-a-lifetime trips, and making our customer's dreams a reality.

Day to day

Working alongside our award-winning retail team who share your passion and dedication to delivering outstanding customer service.

1. Establish trust and use your personality to inspire our customers to craft and sell truly memorable holidays
2. Look for ways to blow our customers away with our products to create magical moments throughout their journey
3. Strive to achieve individual and team sales targets
4. Collaborate with other teams across the business and third-party suppliers

About you

We're looking for someone with excellent interpersonal skills, and a natural conversation starter who has passion and enthusiasm to work within travel and tourism.

1. Excellent customer service skills with a strong commitment to achieving targets in a sales environment
2. Dedicated to building a repeat customer base
3. Creative and adaptable to overcome challenges in a constantly evolving environment - no two days are ever the same
4. Self-motivated and driven taking pride in your work
5. Flexible and able to work varied shifts in line with customer demand. This will include evenings and weekends

What we offer:

1. Our training kicks off with our famous "First Dates" in our amazing head office building in Crawley. This is followed by a four-week training programme which is a combination of virtual and in-store training
2. Industry-leading Staff Travel benefits with up to seven flights a year to any of Virgin Atlantic's destinations
3. Ongoing coaching and development throughout your career
4. Generous contributory pension scheme and life assurance

Be yourself

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you.