Personal Shopper, UK (Mid-Senior Levels)

Reporting to our Personal Shopping Managers, our Personal Shoppers will drive the sale of luxury items to a global clientele by being the first port of call for all customer requests.

You will build, maintain and develop important relationships with your clients to provide the most personal luxury shopping experience possible.

You are expected to have a client book of regular and loyal clients which you will continue to build and develop.

As well as your base salary, you will also receive a great commission structure plus bonus. We also have a great Shopper Program for your career development which will allow you to level up as you hit your targets.

Salary for this role can start from £25k base in our Style Concierge team and go up to £40-45k base for a seasoned Personal Shopper. This is in line with our Shopper programme. This is a base salary, not including our amazing commission packages which would be on top and almost double your earnings!

This role and the team are hybrid based out of Telephone House in Shoreditch, London. This role does have in-office expectations because of how we operate as a team and business, and although we're really open to what those are and how they work, this team does require 2-3 days a week together in the office.

We regret that we are not open to fully remote applications right now for this reason, but what we can offer is a flexible working approach which can be discussed per role and a host of team cultural activities and treats in our office.

You Will:

1. Talk directly with clients through chat-based media to receive product requests and confirm sales whilst identifying key industry partnership opportunities and introduce these to Threads.
2. Build and own your own personal client book whilst holding personal shopping appointments domestically and internationally (if required).
3. Connect directly with clients through chat-based media to inspire fashion styling, receive inquiries and sell desired items, researching, sourcing and finding product to satisfy your clients requests and needs.
4. Analyse client profiles and implement strategy to develop sales year-on-year managing towards annual and monthly sales portfolio targets.
5. Work closely with the internal departments that improve the overall customer journey (social, brand partnerships, sourcing, creative, dispatch and finance).

You Have:

1. Years of experience in Personal Shopping (ideally) or Luxury Retail Sales, with an established clientele network.
2. Motivated by personal sales targets and enjoys exceeding them with an analytical approach.
3. Deep product and brand awareness with strong sales knowledge.
4. Experience with luxury goods and high net worth client base with a customer-first approach.
5. Social Media knowledge and confident learning new platforms.
6. Ability to be flexible and agile in your working approach (We are a business driven by client demand which means we are often pivoting or reacting last minute to meet the needs of our UHNW clients).

Our Benefits and Perks:

Here are some benefits and perks which we know you will enjoy, many are from day one:

1. Vitality at Work + Private Medical Insurance plans.
2. Employee Assistance Programme.
3. Denplan.
4. Eyecare Vouchers.
5. Pension.
6. Staff discounts.
7. Enhanced Parent Program + Parental Leave.
8. The Inclusive Threads DE&I Program.
9. 25 Days Holiday.
10. Paid sick leave.
11. Flexible working.
12. Long service awards.
13. Mentorship & Coaching.
14. 12 weeks Leadership programme.

About Threads:

Want to help build the future of luxury fashion commerce? If so, you've come to the right place.

Threads is a creative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international client base to discover the rarest luxury items. We then search the globe to procure them for our clients; this is the future of retail.

Threads is in Tech City's Future Fifty programme which recognises some of the UK's growing businesses, pioneering the best luxury shopping experience in the world!

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Equity in selection practices

Threads practise equity in selection through targeting less represented talent pools, and offering access to development and support in interviews. We do this because we want to provide less represented groups with access to opportunities, and us, access to great people. All candidate offers are decided on the basis of qualifications, merit, and business need. If we have two candidates at the final stage, we choose the best candidate for the job.

We are a Disability Confident Employer, and have committed to the recruitment and continued employment of people with disabilities. We are working towards improved employment practices to ensure those with disabilities receive full and fair consideration for all types of vacancies as well as for training, career development and promotion. Our goal is to be recognised as an employer providing employment opportunities for people with disabilities.