Performance & Quality Lead

Egis; Leatherhead; On-site; GBP 50,000 - 80,000; Full time

Job description

• Job Family: Services & Operations
• Type of Contract: Permanent Contract
• Experience level: Not Applicable
• Location: Leatherhead

About Us

Egis is a leading global consulting, construction engineering and operating firm. We work together with our clients, across every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world. The Egis Group has over 50 years’ experience and a team of 19,500 employees in over 120 countries around the world. Joining our Group means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.

In the UK we're proud to be delivering some of the most iconic projects which help connect people, protect our environment and meet emission reduction targets. From motorways to tramways, nuclear power plants to smart cities, clients choose us to help them solve their most complex challenges - delivering climate-responsible growth that meets the needs of communities, industry, and the planet.

About the Role

We’ve formed a Joint Venture project called Connect Plus Services (CPS) to work with our partners to widen, operate and maintain the M25 under a 30-year contract and are looking for a Performance & Quality Lead who will be responsible for ensuring that business performance requirements defined in the DBFO contract are clearly defined, measured, tracked and reported.

Key responsibilities of this role will be:

• Implementation and management of CPS business ISO9001 compliant Quality Management System, policies and procedures to deliver the requirement of the DBFO contract and also drive efficient internal business quality and reporting.
• Development and delivery of Business Improvement Plan that supports the overall strategy.
• Implementation of a robust internal audit and review procedure and plan to effectively evaluate and identify improvement opportunities across all areas of the CPS organisation and ensure compliance with applicable standards and regulations, such as but not limited to the Highways Act 1980, Standards for Highways, Design Manual for Roads and Bridges, NEC contract forms.
• Proactively monitor key performance and contractual metrics and indicators to facilitate proactive intervention prior to non-conformances occurring.
• Management of the process of performance reporting in line with contract requirements, including collating monthly KPI information as well as quarterly and annual reporting required by the business and contract.
• Support of client liaison and stakeholder management to respond effectively to escalated performance and quality concerns.
• Management of the process of Performance Point Events (PPE) and Investigations, promoting the use of self-policing of compliance as well as ensuring that compliance issues raised by CP or NH are properly investigated and addressed in collaboration with the relevant business unit.
• Collaborate across the business and with stakeholders to support a programme of business improvements and the delivery of the business strategic improvement targets, applying Lean/6-Sigma principles to improve business efficiency and drive continuous improvement.

What do we need from you?

• A relevant professional qualification, ideally a Quality Assurance professional certified to ISO9001 or similar qualification with a recognised UK institution.
• Project focussed leader with demonstrable experience building collaboration in teams for continuous improvement.
• Strong experience and application of ISO 55000 for highways infrastructure or similar environment.
• Strong stakeholder influencing and management skills.
• Experience of developing quality and business assurance policies, processes and procedures.
• Experience of quality auditing and implementing business performance monitoring reporting using Power-BI or similar digital tools.

Personal attributes:

• An inspirational leader who sees the big picture, empowers decisions and influences problem solving.
• Effective strategic communicator with the ability to confidently challenge and achieve positive outcomes.
• Emotionally intelligent leader, with demonstrable skills to nurture and develop outcome focused and positive teams.
• Strong analytical, planning and decision-making skills to drive continuous improvement.
• A problem solver who identifies and implements solutions to challenging business issues.
• Commercially and politically astute to navigate complex issues.
• Ability to be resilient and adaptable in a dynamic environment.

What's in it for you?

You must have the right to work in the UK, we are unable to provide sponsorship for this role.

Equality, Diversity & Inclusion

We are an Equal Opportunities Employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.