Performance and Quality Improvement Officer

Job summary

This exciting opportunity is based in our head office in the new Eastside development area in Birmingham.

You will be part of the Performance and Quality team at Badger, supporting the Performance and Quality Manager. We are looking for someone who will help to drive Badgers Performance and Quality Initiatives to deliver exceptional performance, the highest standards of care and full compliance against contractual obligations.

Our ideal candidate will have a broad range of skills that enables them to understand and manipulate data, coordinate quality improvement projects across the business and develop excellent stakeholder relationships to ensure compliance against set KPIs and objectives. An ability to translate technical or complex information into clear written reports and documents is essential.

You will be a productive self-starter who can pick up new tasks with a willingness to learn. You will have an eye for detail and an inquisitive mind that searches for improvement opportunities and risk reduction. You understand the importance of patient safety and patient care and always act with integrity. You are capable of managing multiple projects at one time and can work efficiently in an organised manner.

Main duties of the job

This role provides monitoring and assessment of quality assurance and delivery of continuous improvement initiatives across the business. This includes the achievement of related standards, outcomes and the correct use of processes and systems to ensure full quality compliance meeting and exceeding contractual obligations to the ICB, CQC and NHS England.

The postholder will be required to support the work of the Data Team in promoting awareness of data quality across the business and facilitating continuous improvement in the quality of data in order to provide the best quality information, in an easy to digest format to the organisation and its partners.

Duties also involve providing support, coordination, and delivery of quality improvement strategic projects in an efficient and timely manner, being thorough and maintaining accuracy, liaising with colleagues at all levels, taking responsibility and accountability for own workload and ensuring that deadlines are met.

Job responsibilities

• Design, monitor and support continuous improvement activities with line manager and operational managers and their staff. Conduct evidence-based quality checks (e.g., observations, file audits, quality monitoring etc).
• Create, manage and monitor effective continuous quality improvement plans (including actions for improvement following audits and monitoring) with operational managers and delivery partners, to improve quality compliance and performance.
• Contribute to the systematic collation, analysis and monitoring of service performance and provision and ensure that results are used to drive continuous improvement.
• Support in the management and maintenance of the risk reporting framework.
• Build and maintain positive relationships with key stakeholders regarding quality performance tracking of services i.e., ICB, CQC, NHSE/DoH.
• Support the Head of Performance and Quality in the continuous improvement and adherence to national standards set by quality regulators i.e., CQC.
• Contribute to the production of regular and adhoc reports including:
• Weekly Business Performance analysis across all areas of the business.
• Monthly and quarterly performance reports (NQR & KPI).
• Clinical data reports.
• Call Centre performance statistics.
• Reports required by other departments.
• Support in the translation of performance monitoring data into improvement reports and action plans to drive performance and quality improvement.

The job description may be subject to review. This job description is not exhaustive, and it is expected that the post holder will be flexible in their approach, and undertake any reasonable duties as requested by Management.

Person Specification

Qualifications Essential

• Minimum GCSE Maths and English grade A-C or equivalent.
• Education to Degree level or equivalent experience in a relevant field.
• Interest in professional development and further training.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Badger Group

Address: Badger House, 121 Glover Street, Birmingham, West Midlands, B9 4EY

Employer's website: https://www.badger-group.com/