People Services Administrator

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

People Services Administrator

We are looking for People Services Administrators to join our world-class London People Services Team, a team of skilled People professionals, responsible for providing service delivery for our UK & Ireland business which supports an employee population of over 13,000.

The purpose of the role is to proactively deliver an exceptional People administration service to the UK & Ireland business; supporting the wider People team, employees, and line managers.

This is a 12 month Fixed Term Contract, based out of the London Head Office, working hybrid.

Responsibilities

1. Enquiry Management: Provide People administration support to the UK & Ireland, completing all employee life cycle processes. First point of contact for all People queries. Provide accurate and timely information to employees and managers regarding People policies, People systems, and People programs.
2. Employee Data Management: Drafting reference letters; post-employment references, visa references and mortgage/rent references. Conducting data entry associated with all employee lifecycle processes. Sending accurate and timely instructions to payroll for all pay-related changes and validating employee personal detail changes.
3. Document Management: Filing for all paperwork on online document management system. Processing invoices in a timely manner and coding accurately.
4. Leavers & People Moves: Processing Payroll leaver information and generating leavers paperwork. Generating contractual change documentation.
5. Time & Absence: Providing administration support for all areas of sickness, family absence and annual leave queries. Generate ‘plan to return to work’ documentation and ‘confirmation of return to work’, for employees and line managers, informing the relevant People BP/People Advisor.
6. Cyclical Activities/PEOPLE Projects: Providing administrative support for the annual salary review and bonus process, and semi-annual promotion processes. Actively supporting management in the identification and implementation of continuous service improvement initiatives.

Person Specification

1. Passionate and ambitious graduates (ideally working towards CIPD but not essential)
2. Ideally has experience working with a Core People System, Peoplesoft desirable
3. Ideally has experience working in a Shared Services environment, using a case management tool
4. Excellent customer service skills and telephone manner
5. High level of accuracy and attention to detail is essential
6. Exceptional written and verbal communication skills
7. Good organisation, prioritisation and multi-tasking skills
8. High level of PC/database skills, including Microsoft Office
9. Ability to deliver to the required service standards in a customer focused environment

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.