People Operations Manager

Baker & McKenzie Rechtsanwaltsgesellschaft mbH; Belfast; On-site; GBP 40,000 - 80,000; Full time

Job description

The People Operations Manager will lead, support, and coordinate the successful design, implementation, and management reporting of projects and activities across the People Operations sub-function within the given timescale and budget, and in turn, the wider People function at Baker McKenzie.

The role-holder, while not directly responsible for the sub-functions' service areas/teams, will support the People Operations Director. The individual will work with Team Leads to ensure plans and deliverables stay on track, in addition to ensuring operational goals (including budgets, resourcing, etc.) are met. Furthermore, they will be asked to support programs including AI, Centralization of Baker People/HR Process and policies, and other ad-hoc People projects as required.

Relationship development and management are critical to the success of this role. The role-holder will be adept in engaging and managing relationships across all levels of the organization, and be able to engage externally with professional bodies and solution vendors with confidence.

Responsibilities:

1. Keep the sub-function team and wider People function abreast of deliverables, status, changes and developments to plan, to drive desired outcomes, ensuring focus on key strategic deliverables.
2. Take the lead on specific programs and activities to achieve successful implementation/resolution, stepping in where required as proxy to the Director.
3. Create (in advance) and lead agendas, and lead meetings/calls with internal and external stakeholders to achieve desired outcomes.
4. Develop and deliver plans and status reports for sharing and updating a range of stakeholders on programs and activities.
5. Proactively identify and resolve issues and deal with potential conflicts.
6. Ensure regular team, vendor, budgeting, and resource reviews take place, and that operational tasks, including invoicing and onboarding/offboarding of resources and vendors, are completed properly and in alignment with firm process and policy.
7. Engage and collaborate with members of the People Operations Sub-function, ensuring they understand how their role and behaviors contribute to the overall objectives.

Skills and Experience:

1. Strong background knowledge of HR processes and practices.
2. Significant knowledge and experience of implementing change programs, specifically in the people operations and people systems space.
3. Proven experience in project managing People/Talent projects' successful implementation in a global organization, to time and budget requirements, while meeting the needs of the business.
4. Experience of reviewing, aligning and implementing HR/Talent processes, utilizing system automation to drive efficiencies.