People Operations Lead

GB Bank; Greater London; On-site; GBP 60,000 - 75,000

Job description

Join one of the UK’s fastest growing and award-winning banks.

We are a team of ambitious, passionate, hardworking, and committed people who have successfully created and launched one of the UK’s newest specialist property finance banks. As we embark on an exciting journey of growth, we are seeking exceptional new team members who possess both the ambition and drive to contribute to our vision. At GB Bank, we believe that career progression should not only be achievable but accelerated, enabling our employees to reach their potential in a supportive and dynamic atmosphere.

Our environment is fast-paced and collaborative, where your efforts are recognised, rewarded, and make a tangible impact. We take pride in fostering and open and inclusive culture that not only embraces change but also encourages continuous learning and professional development.

Role Purpose:

GB Bank is seeking a People Operations Lead (HPO) to work with the Chief People Officer (CPO) and the wider People team to ensure the People Strategy supports the Organisational Strategy driving a high performing and engaging working environment.

The People Operations Lead runs the People Operations function and team in a fast-paced environment, specifically covering a wide range of customer driven services including People Services, focusing on continuous improvement to support the delivery of the organisation’s people priorities of leadership, development and talent, wellbeing, employee engagement and diversity and inclusion.

Key areas of responsibility:

Data, Analytics and Systems

• Design, monitor, and improve People processes, policies, and technologies, including internal People systems
• Ensure and maintain the accuracy of all people data designing data management processes which meet GDPR and data privacy standards
• Create a programme of automation ensuring employees can self-serve in transactional processes where possible
• Ensure that accurate and up to date People data is produced for reporting and analysis in a timely manner and highlighting trends and making recommendations on performance improvement
• Collaborate with the People Business Partner to compile and present data and reports to senior stakeholders demonstrating a deep understanding of the business, challenges and opportunities in influencing the change agenda and investment in initiatives which drive performance
• Continually assess and improve data, processes and systems in driving efficiency and performance in the business
• Manage HR technology suppliers to ensure KPIs are met

People Operations

• Ensure all employee lifecycle processes are carried out to SLAs such as Starters, Movers, Leavers and managed and monitored meeting all data and security standards
• Ensure high levels of engagement from Day 1 and exceptional employee experience in the delivery of all people processes such as onboarding
• Support the continuous improvement of People processes, policies and procedures and ensuring processes are correctly mapped out, documented and implemented through technology
• Oversee a fully efficient and timely payroll and service which is streamlined and effective, ensuring correct processing and payments are made in line with financial regulation and statutory legislation
• Manage legal, benefits and technology suppliers to ensure a successful relationship

Reward, compensation and benefits

• Carry out salary benchmarking at regular intervals ensuring equality, competitiveness and alignment to policy across fixed pay
• Ownership of all regulatory and statutory pay reporting leading in areas which will enhance employee engagement and employer brand – even if not a legislative requirement
• Administrative management of any equity related schemes promoting the benefits of this reward and meetings all scheme requirements and standards

Performance Management

• Co-develop and implement an innovative yet simple Performance Management system which drives and manages performance and motivates individual and team performance
• Through collaboration, advice and guidance, enable a performance culture and a strong ethos of accountability for results, setting high expectations, supporting development, and rewarding contribution
• Manage the administration and record-keeping associated with performance management including related-variable pay ensuring all compliance and regulatory standards are met and reported

Compliance

• Ensure the organisation complies with our policies and both legal and SMCR regulations, advising on employment law where necessary
• Collaborate with the People Business Partner in the development of policies and procedures where appropriate
• Oversight and ownership of people compliance activities such as fitness and propriety, vetting, SMCR and all other legislative requirements

Engagement, well-being and diversity

• Support and guide People Leaders through change ensuring smooth transitions and effective change implementation
• Ensure all policies and processes meet ED&I standards and create a culture of inclusion, openness and transparency
• Champion employee engagement by implementing measures to monitor and drive enhanced employee engagement and satisfaction
• Work alongside the People team, Culture Activists and the Leadership Team to foster a positive workplace culture and improve employee engagement

This job description is not exhaustive therefore you may be expected to undertake additional work on a temporary or permanent basis that is not highlighted above. The company retains the right to review and adjust your responsibilities from time to time.

A bit about you – You are/have:

• Strong knowledge of HR best practices, labour laws, and regulations
• Think and act strategically to develop practical, innovative and creative solutions leveraging internal and external data points
• Strong persuading and influencing abilities
• Strong analytical and reasoning skills
• Strong written and verbal communication skills
• High level of emotional intelligence
• The ability to quickly establish rapport and credibility with stakeholders at all levels
• Experience in working with data including analysing, interpreting and creating reports for internal use
• Conflict resolution aligning employees’ needs and desires to different business goals and motivations to drive results
• Experience of leading and developing people
• Excellent operational process experience
• Experience of banking regulation (SMCR) is ideal

What we can offer you:

8% company pension contribution and 3% individual contribution (which you can opt to increase)

30 days holiday every year - which includes your birthday off + bank holidays on top

Top tier private medical cover with WPA - includes no excess + you can add family through salary sacrifice

Death in service at 4 x base salary with Aviva

Mental health support - through a helpline and counselling sessions

Enhanced maternity, paternity and adoption leave

Various surprise and delight moments throughout the year to help build team connection

What else do I need to know?

Location: London-based (onsite)

Salary: £60-75k DOE

Hours: 35 Hours per week

Sponsorship: We are unable to provide sponsorship

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates, regardless of their age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity.

At GB Bank, we value privacy and data protection rights. We have longstanding data protection culture and promote robust ethical standards in data management. Please read our Privacy Notice in relation to our recruitment activities before submitting your application to work with us.