People Operations Co-ordinator

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People Operations Co-ordinator, Coventry

Client:

Frasers Group

Location:

Coventry, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

98f973faee52

Job Views:

7

Posted:

20.02.2025

Expiry Date:

06.04.2025

Job Description:

About us

The Coventry Building Society Arena has solidified its status as a UK venue, drawing over 1.3 million visitors annually with its diverse events. More than just a stadium, the Arena offers cutting-edge facilities, including a state-of-the-art conference centre, exhibition spaces, and onsite hotel accommodations.

As the proud home of Coventry City Football Club, the Arena is deeply woven into the fabric of Coventry’s football culture. With a rich and storied history within English football, it’s here that unforgettable goals are scored, and legendary matches unfold.

• Our vision is to be the UK leading multipurpose venue which offers endless possibilities.
• Our purpose is to deliver the best times for our Business, Entertainment, Sports and People.

At Coventry Arena Retal Ltd, our mindset is to obsess over the customer, operate with excellence, and be the best team. To achieve this, we live by our values:

Own it, Be relevant, Think without limits.

Roles and Responsibilities:

• Contribute to the delivery of both event day and non-event day people activities, resulting in world-class guest experiences.
• Support all administration for the department, ensuring deadlines and company processes are adhered to.
• Assist with workforce planning and resource deployment for major events and C&E activity.
• Manage the check-in process for event day check-ins ensuring staff are in the right areas at the right time wearing the correct uniform.
• Oversee the people journey for all staff on site from clock in to check out ensuring a positive experience.
• Ensure that all laundry is collected and returned after every event day in accordance with business needs.
• Assist in managing recruitment and selection events for future casual workers.
• Complete all recruitment administration in a timely manner to decrease the length of time to hire.
• Be conversant with the company time and attendance and recruitment systems.
• Manage the variable database ensuring staff are aligned to the right roles and departments.
• Assist in the effective management of local payroll processing.
• Follow company protocols in agency partner management.
• Proactively answer all queries and enquiries including maintaining the People Operations Inbox.
• Ensure all legal requirements are met and records are up to date for audit purposes.

Personal Specifications:

• Availability to work flexibly including early mornings, evenings, and weekends.
• Able to manage upwards and sideways to other departmental managers.
• Able to think on their feet and use initiative to resolve day-to-day problems.
• Uses tact and diplomacy to exchange information and address sensitive issues.
• Superior communication, interpersonal, and customer service skills.
• Ability to forge and maintain effective relationships with colleagues and team members.
• Strong organisational and time management skills.
• Able to utilise various platforms and systems to enhance processes.
• A self-starter with a passion for excellence.
• Able to work as part of a team and individually.
• Able to work in a fast-paced environment.
• At least 1 year’s experience in a similar role in an organisation with a large casual workforce or in an industrial recruitment agency environment.

Employee Welfare:

Employee Assistance Program (EAP)* – Our EAP is provided by the Retail Trust Charity and includes a 24-hour wellbeing helpline, wellness hub, counselling and financial/legal support.

24 Hour GP* – ZGP24 is a remote GP and second medical opinion service.

* Welfare support services are reviewed annually and may change from time to time.

What’s next?

Once your application has been submitted, our team will start the review process. All applications will receive a response regarding their application.

Those shortlisted will be contacted to provide more information about the role and conduct screening questions.

A further interview process will follow with the hiring manager.