People Operations Assistant 12 Month FTC

People Operations Assistant

About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of our success and help drive our limitless ambitions.

About the role
As part of the People team, this role’s primary responsibility is to manage the day-to-day administration of the joiner, mover, and leaver process across our Retail/Magic Office population. This role is critical in ensuring employee information is accurately recorded in our HRIS and feeds into our other processes. You’ll also play an integral part in a number of People projects, helping to drive our strategy forward and deliver a MAGICAL experience for our CT Family!

Reporting to the Assistant People Operations Manager, this role will work across the People Operations team, whilst supporting the People Partnering Team in regions.

As a People Operations Assistant you will:

• Ownership of issuing contracts and other new starter paperwork for Magic Office and Retail EMEA; chasing documentation when required.
• Manage the People Inbox and ensure all queries are flagged for the relevant team member or responded to accurately and in a timely manner.
• Onboarding new starters onto all people systems; ensuring 100% accuracy on Charlotte’s Web (HRIS).
• To issue amendment letters for change of roles and remuneration to Magic Office and Retail EMEA.
• To order end of probation and long service awards gifting for employees.
• Process any Magic Office & Retail EMEA leavers in Charlotte’s Web and ensure Payroll have the correct final payment information.
• Responsible for all reference requests, both tenancy and employment, for current and ex-employees of the Company.
• Offer creative support as well as administrative support to the recruitment and people partnering department.
• Work closely with the wider People Team to review all people processes, with the aim to automate and streamline.
• Ensure the People Operations processes are running with polished efficiency - this includes data cleanses, process mapping in line with GDPR compliance, right-to-work collation, audit checks and ensuring employees’ files are up to date.
• Support the wider People and Recruitment teams in any ad hoc activity such as reviewing supporting induction sessions.
• Working with the wider People Team, supporting with ad hoc projects or initiatives.
• Covering reception as and when needed - during peak times and holidays.

About you:

• EMEA Retail experience highly desirable.
• Experience with SuccessFactors desirable.
• Excellent written and verbal communication skills are essential.
• Proven capability to operate in a pressurised environment, requiring discretion, tact, diplomacy, and judgement when dealing with internal and external contacts.
• Demonstrated experience dealing with highly confidential information.
• A high degree of emotional intelligence.
• Gravitas and excellent people skills and the proven acumen to handle complex situations and multiple responsibilities.
• Achieves results, with integrity.
• CIPD (Level 3 or 5) is desirable.
• Experience working in a similar HR role.
• Strong IT skills and a good aptitude in all MS office applications (including Excel, PowerPoint and Word).
• Calm, level-headed and professional.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreamteam are key. Even though we have requirements, our experience and background are just a guide; we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We’re a hybrid model with flexibility, allowing you to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your furry friend to work with you on our allocated dog friendly days and spaces.
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!