People Experience Advisor (German, Spanish or Dutch speaking)

Role overview:

As part of the People Experience team, you will have broad exposure to the full scope of an employee’s lifecycle. This will involve working alongside others in our People team which will maximize your exposure to all specialisms within the People function.

What you’ll be doing:

• Provide professional PX support to colleagues within the EMEA region.
• Manage cases in our ServiceNow platform, delivering a great customer experience and meeting SLAs.
• Identify case trends, seek out opportunities for process improvement, proactively support employee and manager self-service, and streamline our processes.
• Manage family leave and flexible working requests, working with managers and employees to support the leave of absence and flexible working processes.
• Manage benefits processes e.g. relating to long service awards, games code allocation etc.
• Support the onboarding process and lead new starter inductions.
• Carry out pre-employment checks relating to referencing and/or right to work, ensuring compliance with our screening policy and Home Office requirements in a timely manner.
• Maintain accurate records in Workday and other HR systems, ensuring that documentation is stored appropriately and in line with data protection requirements.
• Produce letters, contracts, and other employee documentation in an accurate and timely way.
• Build strong working relationships with colleagues, partners, and the People team, treating employees fairly and in line with good practice and legislation.
• Raise issues that cannot be resolved at first point of contact.

What we are looking for:

• Experienced PX/HR Advisory role with exposure to HR processes, policies, and best practices across multiple countries in the EMEA region.
• Good communication skills in English and ideally one or more European languages.
• Someone who thrives in a team environment, working closely and collaboratively with others to deliver results.
• Process improvement – proactively identifies areas for enhancement and promotes change.
• Confident in leading in-person onboarding sessions, giving a great first impression of SIEE to new hires.
• Demonstrates curiosity, seeks to understand the why as well as the how.
• Demonstrates a good understanding of the HR legal principles for the UK and rest of EMEA and leads processes and projects with a high degree of consistency.
• In-depth knowledge of UK right to work requirements and the ability to maintain compliance.
• Exceptional organizational skills with a high attention to detail.
• Ability to manage complex requests and a demanding workload, prioritizing appropriately.
• Customer-focused approach, experienced in delivering excellence in service and support and working within agreed SLAs.
• Systems knowledge of Workday or ServiceNow is desirable.

Benefits:

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers