People, Culture & Planning Manager

As the People, Culture & Planning Manager, you will lead two key functions: People & Culture and Planning. This dual role requires a proactive individual to drive both employee relations and operational planning.

People & Culture Manager

You will oversee the recruitment, development, and management of employees while ensuring a positive and effective company culture.

Key responsibilities include:

1. Lead recruitment for both permanent and 0-hour contracts, managing the full employee life cycle from onboarding to offboarding, with a focus on attracting individuals who thrive in a collaborative environment and are adaptable to the unique, fast-paced nature of the business.
2. Maintain and update the HR database with accurate employee records.
3. Develop and maintain a suite of documentation templates such as employment contracts, ensuring they are up to date and compliant with statutory requirements.
4. Advise management and employees on discipline, grievance, and capability matters, ensuring consistent application of Arlettie policies and procedures.
5. Work closely with the Showroom Manager to ensure all HR processes, including absence management and employee relations, are effectively managed.
6. Oversee the HR Assistant in handling 0-hour contract queries, recruitment sessions, onboarding, and record maintenance, providing guidance and ensuring accuracy.

Planning Manager

Oversee the operational side of workforce management, ensuring staffing needs are met efficiently for all events, while maintaining accurate security planning and managing other critical operational aspects.

Key responsibilities include:

1. Collaborate with the Showroom Manager and Account Managers to ensure staff rotas and working hours are accurately planned and communicated to the team.
2. Implement and manage employee planning to ensure adequate staffing levels for each event, balancing operational needs with cost management, utilising software such as ‘Workforce' for efficient scheduling and tracking.
3. Work closely with an external payroll department, ensuring all payroll information is up to date, accurate, and processed in a timely manner.
4. Provide management reports relating to HR metrics, including rota costs, payroll costs, and staff lists. Reporting directly to the Country Manager.
5. Liaise with external partners to coordinate security for events, creating rotas, ensuring a safe environment for staff, and safeguarding showroom products.
6. Collaborate closely with the French and Italian HR teams to ensure Arlettie's standards are upheld and consistently maintained across all locations.
7. Organise regular staff events to celebrate team achievements and milestones.

Qualifications:

1. Excellent communication skills, with the ability to listen attentively and express ideas clearly.
2. Strong leadership abilities, capable of guiding and motivating staff at all levels.
3. Exceptional organisational skills with a keen eye for detail.
4. Understanding of employment law and HR best practices.
5. Proficiency with relevant computer systems and software, including Excel and HR management systems.
6. Ability to thrive in a fast-paced, high-pressure environment while maintaining accuracy and attention to detail.
7. Entrepreneurial spirit with a proactive and ‘can-do' attitude, eager to embrace new challenges and drive continuous improvements.
8. Flexibility to work outside of office hours, when needed, to meet business requirements.
9. Ability to collaborate effectively with senior stakeholders.