People and HR Advisor

Are you passionate about people and ready to make a difference? We have an exciting opportunity for a proactive and conscientious individual to join our fantastic Quality and People (HR) team as an HR Advisor.

You will be able to demonstrate a good understanding of employment legislation, have experience of handling a range of HR case work and enjoy working in a fast-paced environment. You will also possess excellent attention to detail, a commitment to delivering to the highest of standards and be able to communicate at all levels.

The successful applicant will be responsible for providing effective and solution focused HR advice to all our stakeholders. This role is pivotal in supporting the provision of a high-quality People (HR) service that is focused on supporting staff across the organisation to achieve outcomes in line with our vision and values of the organisation.

Main duties of the job

As a People and HR Advisor you will be a key member of the Quality and People team and will support senior colleagues to provide a comprehensive and professional advice and support service across services within ECCH. You will provide advice and support to managers and staff on a range of workforce areas such as interpretation of policies and procedures, terms and conditions, absence management, employee relations (investigations, disciplinary, performance management, grievance, conflict, etc.) as well as advise on maternity, paternity and adoption and the management of change.

The post holder will be expected to exemplify the values and behaviours of ECCH and to support managers to embed them throughout the organisation.

About us

ECCH is a well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.

We are aligned to NHS terms and conditions, and offer many employee benefits. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.

At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.

The interview date is provisionally scheduled for 17th April 2025.

Job responsibilities

1. To provide professional advice and support to staff and managers at all levels on the application of policies and procedures and current employment law relating to people management issues.
2. To support the team with employee relations activity providing advice and guidance as appropriate.
3. Support managers with the effective management of absence including providing HR support at meetings.
4. Support the team to ensure compliance with employment legislation and proactively be aware of the implications of existing and forthcoming legislation.
5. Assist the HR Team to ensure that change management complies with the Organisational Change Policy. Supporting managers with formal consultation, engagement, group meetings, 1 to 1 meetings etc.
6. To support the team to provide accurate and consistent advice on the interpretation of Agenda for Change terms and conditions.
7. Advise on and administer the process for Maternity/Adoption/Paternity leave.
8. Develop standard documentation where appropriate to ensure consistency of interpretation and application.
9. Carry out job evaluation/grading reviews as necessary within the remit of Agenda for Change and as a fully trained matcher/evaluator.
10. Support managers through the recruitment process including advising on best practice, equal opportunities legislation and sitting on interview panels as and when necessary.
11. Assist in the development and delivery of HR management training programmes as appropriate.
12. To support and supervise the People, HR, Absence & Occupational Health Admin Assistants to ensure they deliver a responsive, efficient, quality service to ECCH.
13. Support the development and implementation of specific HR policies and procedures.
14. Provide coaching and guidance to managers on people management best practices, including handling employee relations, absence management, and performance issues.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead | Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Personal Attributes

• Effective interpersonal and influencing skills
• Self-motivating and resilient
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead | Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together)

Skills and Knowledge

• Excellent written and communication skills
• Experience of report writing including analysis of data
• Highly developed working knowledge of MS Office packages including Word, Excel and PowerPoint etc.
• Ability to prioritise and manage own workload
• Knowledge of current employment legislation
• Ability to meet specific deadlines
• Knowledge and understanding of TUPE legislation

Experience

• Experience of working in an HR department/setting
• An understanding of HR policies and procedures
• Handling sensitive material of a confidential nature
• Experience of providing coaching and guidance to managers
• NHS experience and experience of Agenda for Change terms and Conditions
• Previous experience of Employee Service Record (ESR)

Qualifications

• Degree or CIPD Level 5 qualification, or equivalent level of knowledge & experience
• Evidence of continuous professional development