PCN Project Support Administrator

East End Health Network invites applications from accomplished professionals for the role of Administrator. We are seeking an individual with exceptional organizational abilities and a proactive approach to support the smooth functioning of our organization's daily operations. This position is pivotal in ensuring the efficient delivery of healthcare services and presents an excellent opportunity for candidates with strong administrative skills and a commitment to healthcare excellence.

As the Project Support Administrator, you will play a vital role in supporting the delivery of projects/initiatives/campaigns the PCN will be participating in. This will be primarily through managing day-to-day operational requirements necessary for the successful delivery of projects EEHN will be engaged in. Your responsibilities will include undertaking necessary administration, coordination, and communication to ensure projects are delivered in accordance to the desired aims and objectives. This position offers the chance to work closely with a range of different healthcare professionals in making a meaningful impact on the lives of our patients and also supporting member practices.

Main duties of the job

The ideal candidate will possess a high level of attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment. Previous experience in healthcare administration or a related field is preferred but not required. Above all, we are seeking individuals who are passionate about supporting healthcare delivery and are eager to contribute to our mission of providing exceptional care to our community.

If you are a motivated and organized individual looking to further your career in healthcare administration, we encourage you to apply for this exciting opportunity. Join us at East End Health Network and become a valued member of our team as we continue to uphold our commitment to excellence in healthcare delivery.

About us

East End Health Network Co Ltd is a company that has been created by the group of GP practices in NW Tower Hamlets, to assist in the development & provision of health-related services & activities for the benefit of the local population within the geographical area. This is done through delivering packages of care for long-term health conditions by working with local health services, community services & social & voluntary care services to ensure healthy lifestyle choices are embedded & available appropriately.

The key aims are to ensure that residents of Tower Hamlets have access to a range of diverse and high-quality services, local to them and joined up between health and social care. We aim to empower patients to make choices about their health and care and to experience the level of personalised care that meets their needs.

Job responsibilities

1. Patient Administration: Providing necessary guidance to patients, which may involve going through administrative procedures, such as completing forms and understanding clinic policies.
2. Health Records Maintenance: Ensuring accuracy and completeness of patient health records, including updating medical histories and treatment plans.
3. Referral Management: Coordinating patient referrals to specialists or other health or social care providers, ensuring timely communication and follow-up.
4. Patient Follow-Up: Adhering to systems for patient follow-up, such as contacting patients for appointment reminders, test results, or medication adherence checks.
5. Patient Advocacy: Acting as an advocate for patients within the healthcare system, assisting with navigating services, understanding treatment options, and addressing concerns.
6. Administrative Support: Maintaining inventory of office and medical supplies, ensuring adequate stock levels, and coordinating orders as necessary.
7. Financial Administration: Helping collate and record costs incurred for projects delivered, routinely tracking expenditure to ensure it is kept in line with budgetary limitations.
8. Training and Onboarding Support: Assisting in the training and onboarding of new staff members, including providing guidance on administrative procedures and systems.
9. Coordination of projects: Assisting in the coordination of the delivery of projects including logistical support and participant communication.
10. Policy and Procedure Maintenance: Assisting in the maintenance of administrative policies and procedures, ensuring compliance with regulatory standards and best practices.
11. Data Entry and Management: Troubleshooting EHR system issues, coordinating software updates, and providing user support to clinical staff.
12. Quality Assurance: Conducting regular audits of patient records and data entry to ensure accuracy, completeness, and compliance with regulatory standards.
13. Performance Reporting: Compiling data for performance metrics and Key Performance Indicators (KPIs), and assisting in the preparation of performance reports for management review.
14. Performance Improvement Initiatives: Participating in performance improvement initiatives by collecting and analysing data, identifying trends or areas for improvement, and assisting in the development and implementation of action plans.
15. Data Security Management: Ensuring the security and confidentiality of patient data through adherence to data protection policies, regular audits, and staff training on privacy best practices.
16. Team Collaboration: Supporting the coordination and implementation of special projects or initiatives within the primary care network, working closely with project leads and stakeholders.
17. Cross-Functional Collaboration: Collaborating with other departments or external partners on shared projects or initiatives, fostering a spirit of teamwork and collaboration.
18. Knowledge Sharing: Sharing best practices, resources, and lessons learned with colleagues to promote continuous learning and improvement across the organization.
19. Conflict Resolution: Assisting in resolving conflicts or issues within the team or between departments, promoting a positive and respectful work environment.
20. Interdepartmental Liaison: Serving as a liaison between administrative departments, clinical teams, and external stakeholders to facilitate communication, collaboration, and problem-solving.
21. Team Training Coordination: Assisting in the coordination of training sessions or workshops for administrative staff, ensuring compliance with regulatory training requirements and staff development goals.

Person Specification

Qualifications

• Familiarity with electronic medical records (EMR) systems beyond just Microsoft Office Suite, such as experience with specific healthcare software or platforms.
• Regulatory Compliance Knowledge: Understanding of relevant healthcare regulations and compliance requirements, GDPR in Europe.
• Project Management Skills: Basic understanding of project management principles and tools, such as project scheduling, task management, and resource allocation.
• Regulatory Compliance Certification: Possession of relevant certifications related to healthcare compliance, such as Certified Healthcare Compliance (CHC) or Certified Professional in Healthcare Quality (CPHQ).

Personal Attributes:

• Empathy and Sensitivity: Demonstrating empathy and sensitivity towards patients, particularly those in vulnerable or distressing situations, and providing support with dignity and respect.
• Cultural Competence: Valuing and respecting diversity, understanding cultural differences, and adapting communication and service delivery to meet the needs of diverse patient populations.
• Professional Development: Commitment to ongoing professional development, such as participating in relevant training programs or pursuing certifications related to healthcare administration or project management.
• Resilience: Demonstrating resilience and adaptability in handling challenging situations, maintaining professionalism and composure under pressure, and seeking support when needed.
• Continuous Improvement Mindset: Demonstrating a commitment to continuous learning and improvement, seeking feedback, and proactively identifying opportunities for professional growth and skill development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£22,000 to £25,000 a year pro rata (Includes London weighting) depending on experience.