PCN Manager

The PCN Manager will support the PCN to develop and implement service improvement and transformation work, aligned to local and national priorities. This includes building on current primary care provision and working proactively with the wider network to ensure we can offer our local population coordinated and more integrated healthcare. The role entails building effective working relationships, working closely with the Clinical Director, engaging stakeholders across different organisations and disciplines, coordinating work-streams, and collating and monitoring risks and issues.

The PCN Manager will coordinate the successful delivery of all contractual requirements, translate national and local policy into meaningful changes, and will support the network to achieve improved outcomes for our local population.

The PCN Manager will also be responsible for leading on digital transformation within the new PCN. This will involve close liaison on digital matters with the 4 surgeries and have a digital vision going forward.

The PCN Manager will bring strategic vision and oversight along with operational skills. The role will be responsible for strategic delivery and having oversight of projects and services committed to, or commissioned by, the PCN. The role will oversee financial management, resourcing, and regulatory compliance of the PCN work. As a member of the PCN management team, you will support colleagues in PCN practices with change management.

Main duties of the job

The PCN Manager will bring strategic vision and oversight along with operational skills.

The PCN Manager will support the PCN to develop and implement service improvement and transformation work, aligned to local and national priorities. This includes building on current primary care provision and working proactively with the wider network to ensure we can offer our local population coordinated and more integrated healthcare. The role entails building effective working relationships, working closely with the Clinical Director, engaging stakeholders across different organisations and disciplines, coordinating work-streams, and collating and monitoring risks and issues.

The PCN Manager will coordinate the successful delivery of all contractual requirements, translate national and local policy into meaningful changes, and will support the network to achieve improved outcomes for our local population.

You will have previous knowledge and experience of NHS working; however, those with transferable skills may be considered.

About us

Forest Green PCN is a network of 4 GP practices, with a patient population of over 29,000, in semi-rural Gloucestershire. The PCN is committed to maximising outcomes for the PCN DES for our 4 surgeries and their patients. The surgeries include Dockham Surgery, Drybrook, Forest Health Care, and Mitcheldean. The Forest of Dean has its own unique challenges. Forest Green PCN is a new PCN formed after the split of the Forest PCN. The old PCN was a trendsetter in Gloucestershire with notable firsts including combining EA with IA and we hope to continue that in Forest Green. We will be an innovative and proactive PCN with a strong complement of ARR staff including a PCN medicines team consisting of pharmacy technicians and pharmacists, care coordinator team, children's and family social prescribers, and mental health worker. We are keen to widen this further to support patient care and practices within the available resources and workforce capacity.

Job responsibilities

JOB RESPONSIBILITIES

Financial and contractual performance and financial reporting

Responsibility for PCN financial performance.

Produce an annual statement of income and expenditure for PCN auditors.

Provide financial reports to network practices.

Business Planning and PCN Strategy Development

Lead the development of a 5-year strategic plan.

Support change and monitor practice PCN DES performance.

Identify new income streams and new services.

Support, develop, and evaluate strategic development of all services.

Apply for PCN development funds and resources to support the network achieve its objectives.

Support PCN development nationally and advise the Clinical Director and member practices on initiatives, policy development, best practice, and funding streams.

Provide digital transformation leadership to the PCN.

Meetings

Support all PCN meetings, lead and chair as required.

Act as PCN representative on countywide PCN Business Manager meetings and other relevant meetings with the IBC and other partners.

Act as point of contact for the Clinical Director, practices, screening communication, and correspondence.

Encourage and foster effective working relationships between networks and within the ILP.

Work with member practices to consolidate the network, promoting its ethos and values.

Attend county digital transformation meetings.

Bids/Contracts: develop, sign off and responses

Review PCN service specifications, identify KPIs and key deliverables.

Prepare and present Business Cases to the PCN practices.

Work with member practices to ensure that all obligations under the agreement are met and network practices are fairly and equitably remunerated.

Oversee performance dashboards and support practices to implement remedial actions where needed.

Represent the interests of the network at contract meetings with other bodies such as the ICB.

Present data to member practices, PCN clinical leads, Clinical Director, and other stakeholders related to network performance.

HR/Workforce planning

Lead and manage HR, performance, development, and appraisal of network staff with clinical support where required.

Manage workforce returns as required by NHS E/ICB.

Lead on all PCN workforce planning and proposals for PCN.

Act as a line manager for relevant or senior ARR roles.

Attend ARR staff team meetings as required.

Communication and Engagement

Maintain effective and timely communication with network practices, clinical director, and network employees.

Communicate with network practices, ICB, and other stakeholders such as the GP federation, Care Homes, etc., and promote the identity and ethos of the network.

Communicate effectively with public groups, patients, and carers.

Be comfortable and competent at working at all levels.

Enable and encourage sharing of good practice across the network helping to reduce duplication and wastage.

Apply professional standards.

Oversee alignment of digital options for service delivery across the PCN.

Digital Transformation

Identify opportunities for transformation activities, utilising access and PHM data to tackle inequalities and supporting practices to deliver change, improving systems for enhancing patient care.

Link with the ICB and ICS teams within Gloucestershire, as well as NHSE regionally and nationally to ensure PCN maximises opportunities available for QI, digital transformation to maximise funding and resources.

Plan, co-ordinate, and directly support the delivery of transformation activity in general practice within the PCN with a view to improving patient access, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services.

This job description is intended to be a guide to the scope and the responsibilities of the post and is not exhaustive. There may be other duties required of the post holder commensurate with the position as the PCN develops. The job description will be subject to regular review and amendments as necessary in consultation with the post holder.

Key working relationships

PCN Team:

• Clinical Director
• Practice Managers
• Lead GPs
• Other network employees

ICS colleagues:

• Primary Care Contracting Team
• Integrated Community Teams
• Integrated Locality Partnership
• Care Homes
• Other Primary Care Networks
• Forest of Dean District Council/Publica (Social Prescribing Service)

Person Specification

Qualifications

• Please refer to the attached job description
• Please refer to the attached job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.