PCN Care Coordinator

NHS; Leeds; On-site; GBP 19,000 - 24,000; Part time

Job description

Project/Care Co-ordinator/Administrator - Chapeltown Primary Care Network (PCN)

Part-time 18-24 hours Salary (FTE up to £23,339)

Chapeltown PCN c/o Allerton Medical Centre, Chapel Allerton, Leeds LS7 4LF

We are a forward-thinking and growing Primary Care Network (PCN) consisting of 3 GP practices, Allerton and Westfield, St Martins Medical Centre and Woodhouse Medical Practice, with a population size of approximately 27,000 patients. We are seeking an enthusiastic individual to join our established team to support the effective running of the PCN.

Main duties of the job

The role of PCN Project/Care Coordinator/Administrator is an essential part of our PCN team which supports the provision of the full range of NHS Primary Care Services. You will be working alongside our friendly and patient-focused clinical and management teams in each of the 3 practices, providing an essential administrative support function and promoting the delivery of the best care to all our patients. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy, and tact.

Working closely and under supervision of our PCN Manager in accordance with specific PCN and practice guidelines and protocols, the post-holder will be responsible for providing general assistance, administration (including meeting administration) and operational support; creating, running, and analysing report data from clinical systems and within MS Office applications (Word, Excel, and Outlook); creating and managing small projects, defined to deliver desired outcomes in accordance with population health data for our patients.

This is a great opportunity for someone with excellent time management, organisational, and communication skills, able to work independently and as part of a team and who really wants to immerse themselves in the role and have an impact on the health of our population.

About us

Benefits include:

• NHS pension
• Free car parking
• No evening or weekend work
• 4 weeks holiday plus bank holidays
• Simply Health cover
• Performance recognition scheme
• NHS Discount and support schemes
• Free tea and coffee

Job responsibilities

Role Title: PCN Operations Care Coordinator

Reports To: PCN Manager

Role Description: The Care Coordinator role is to support the effective running of the PCN alongside the PCN Manager, whilst projecting a positive and supportive image.

Primary Responsibilities:

1. Provide general assistance, administration, and operational support to the PCN Manager and Clinical Director.
2. Create, run, and analyse report data from clinical systems (S1 and EMIS) and within MS Office applications (Word, Excel, and Outlook) and Ardens.
3. Meeting administration - calendar invites, agendas, presentation packs, compilation and distribution of meeting minutes and ensure actions completed in a timely fashion.
4. Ensure monthly report packs are accurate and up to date to support PCN operation, exec, and board meetings.
5. Create and manage small projects, defined by or in conjunction with the PCN Manager, to deliver desired outcomes in accordance with population health data for our patients.

Examples include:

• Covid and Flu Vaccination Programme
• Cancer Screening
• NHS Health Checks

Management of intranet (Teamnet) and PCN website.

Management of appointment rotas.

Secondary Responsibilities:

1. Day to day patient interaction both in practice and in patients' own homes.
2. Follow, support, and comply with practice procedures, IT, infrastructure and telecom systems, and work in accordance with written protocols and procedures.
3. Contribute toward the team ethic and support patients in line with the PCN principles and values.
4. Use own judgement, resourcefulness, common sense, and local knowledge, to respond to enquiries and requests.
5. Any other tasks allocated by PCN Manager and Clinical Director.

Common Objectives:

1. Measurement: Subjective assessment based on working as a team behaviour and ownership of accountabilities. This includes working together with other parts of the PCN and within the practices.
2. Make positive contributions to teams across the PCN.
3. Positively coach the PCN ethos and approach to everything.
4. Respect others' plans and dates to which you commit.
5. Encourage people to do their best work.
6. Encourage people to give their view; ensuring diverse perspectives and insights are considered.
7. Listen to others' views in a polite and considered way.
8. Positively challenge other perspectives to explore ideas, concepts, insights, and problems.
9. Build on people's ideas.
10. Acknowledge good work and progressive behaviour.
11. Call out poor behaviour or behaviour that doesn't reflect the culture and values of the PCN.

Personal Objectives: (first 6 weeks)

1. Mandatory e-learning training through e-learning for health.

Person Specification

Qualifications

• Excellent time management, organisational and communication skills, able to work independently and as part of a team and who really wants to immerse themselves in the role and have an impact on the health of our population.
• Experience working in General Practice or a PCN.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.