Payments Manager

You will need to login before you can apply for a job.

Our Purpose

Working in Partnership for a happier world - our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

• Hybrid Working - This is a hybrid working role, where your time will primarily be split between working from home (in the UK) and the London/ Bracknell Head Office.
  

• Due to the provider relationships we manage and wider Business and industry engagement, there will also be a need to visit other locations occasionally, as required.
  

• Expected Salary- £57,600 - £92,400
  

• Contract type - Permanent
  

About the role

As the Partnership continues to develop and enhance our Customer propositions and ways to pay, we are growing our Customer Payments team and recruiting a 2nd Payments Manager, so we can continue to drive and enable the right strategic outcomes.

With our Payments Transformation Programme underway and looking to deliver step changes in our payment capabilities, this is an exciting time to join the Partnership.

If you are passionate about delivering great Customer payment experiences, have experience as a Payments Leader in a multi/ omni-channel Business and enjoy working with a diverse set of internal & external stakeholders, this could be the role for you!

In addition to our well known and well loved Brands - John Lewis, Waitrose and John Lewis Money - and a diverse and evolving set of propositions, the on-going innovation & change in the wider payments industry means there's always a new opportunity or challenge to respond to. This is a great opportunity to leverage and enhance your knowledge and experience in payments.

The Payments Manager is a permanent John Lewis Partnership (JLP) wide role within the Customer Payments team, who act as a centre of excellence in the Partnership and have overall ownership and accountability for the Customer Payments strategy.

The role will support and work alongside the Senior Manager Customer Payments and wider team to ensure that the strategy is aligned with JLP strategic outcomes and reflects an enterprise approach to Customers Payments.

Effectively balancing the needs of individual lines of business/ brands / channels will also be important. You will work closely with key stakeholders across John Lewis, Waitrose and John Lewis Money to ensure that payments are fit for both the present and the future, and to identify and deliver enhancements which achieve the right balance of innovation, compliance, cost, and risk.

You will also work closely with and support the strategic relationship management of our 3rd party payment partners, collaborating effectively to align strategies and innovation roadmaps.

To ensure continuous delivery and value release in Customer Payments, you will need to influence internal Product roadmaps and establish effective ways of working and engaging with various teams involved in strategy and operational service management and delivery.

Key Responsibilities

• Guide and influence internal stakeholders to drive the right solutions and JLP strategic outcomes, ensuring JLP is investing in compliant, scalable and enduring payment capabilities to maximise ROI and minimise risk for the Partnership.
  

• Provide specialist input into strategic payment initiatives across the Partnership
  

• Deliver Payments SME knowledge transfer and upskilling of other Customer Payments team members to maintain a centre of expertise and enable talent development and career progression opportunities
  

• Support the strategic relationship management of 3rd party payment partners, ensuring strategic goals and roadmaps are aligned
  

• Ensure maximum value from Payment provider partnerships through a collaborative approach
  

• Support in proactively managing payment processing costs to identify any opportunities to improve efficiencies and reduce costs, or to increase ROI through optimisation activities
  

• Support with supplier selection and lead/ support contract negotiation as required, with support from JLP procurement
  

• Act as an escalation point for operational teams managing payment services to help drive timely and effective resolution of payment issues (where required) and ensure future service improvements are identified and implemented.
  

• Regularly enhance Payments industry knowledge and bring relevant aspects to JLP by keeping abreast of trends and developments in the external payments marketplace, particularly those related to regulatory, technological and propositional development.
  

• Represent JLP at payment industry meetings and forums and influence and understand the impact of both regulatory changes and emerging payment innovations for JLP.
  

• Support with defining and maintaining a single JLP wide customer payments strategy
  

• Influence the roadmap and investment decisions for strategic payment initiatives across the Partnership and deliver the outcomes of the agreed investment programmes
  

• Support with defining & evolving the wider operating model for Customer Payments across JLP, ensuring distributed responsibilities are clearly defined and delivered, particularly in relation to regulatory and compliance payment obligations (i.e. PCI-DSS, PSD2), to achieve Partnership risk appetite.
  

• Help define and deliver the requirements for payment performance monitoring and costs MI
  

• Produce effective payments insights that help inform Business decisions and identify issues and opportunities.
  

Essential skills:

• Experience working in the payment industry and managing payments across both the online and in store channels for a B2C Business.
  

• Up to date knowledge of payment processing, payment flows and methods and optimisation strategies.
  

• Strong understanding of payment regulation and compliance requirements, and the overall payment landscape/ ecosystem.
  

• Experience negotiating and managing strategic Payment Provider contracts
  

• Strong focus on Customer experience and experience delivering initiatives that balance innovation, compliance and risk.
  

• Experience working with multiple teams including Tech and Product and managing multiple stakeholders to align and deliver on an agreed outcome.
  

• Recognised as a payments leader in the industry, with an active network of contacts.
  

Desirable skills:

• Experience within any of the following industries would be an advantage - retail, merchant, financial services, at a PSP/ acquirer business.
  

Additional information

• The application form consists of a CV upload, followed by application questions. Please visit - https://www.jlpjobs.com/how-to-apply/journey/ to understand more about application and hiring process
  

• Internal applicants - please copy paste this link to your browser for job outline - https://bit.ly/PM-TT
  

• We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
  

Benefits:

- Hybrid Working.

- Depending on your Partnership job level, if you work full time you'll get between 22 and 30 days holiday a year, plus bank holiday entitlement

- Excellent work life balance, including focus on well being and flexible working and our market leading Equal Parenthood Leave Policy

- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years' service, you'll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

- You'll get Partnership discount in store and online once you complete Probation. That's 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You'll also be able to nominate someone you live with to share your discount

- Simple cycle to work support scheme

- We're really proud of our exclusive hotels based in some of Britain's most beautiful areas and once you've been with us for three months, you're welcome to explore them. Find out more about our hotels here

- Learn more about our Benefits structure, visit - https://www.jlpjobs.com/about/benefits/

#LI-HEADOFFICE

#LI-Hybrid

#LI-LS1

Duties and Responsibilities

Interviews potentially commence from w/c 6th January 2025

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK's most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/

Visit this company’s hub to learn about their values, culture, and latest jobs.

Create a job alert and receive personalised job recommendations straight to your inbox.