Patient Services Manager 2

Sodexo Group; Winchester; On-site; GBP 30,000 - 50,000; Full time

Job description

Role Overview

Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction.

Sodexo is seeking a Patient Services Manager 2 for Winchester Hospital located in Winchester, MA. In this role, you will report to the Food GM and be part of the leadership team overseeing a team of hourly employees. The overall operating hours at this location are 6:30 a.m. - 8:00 p.m., so the candidate must have flexibility within that timeframe. The weekly schedule in this role will include 1-2 closing shifts and rotational weekend and holiday coverage.

Winchester Hospital is a leading provider of compassionate healthcare services in the northwest suburban Boston area. It is a 229 bed nonprofit, independent community hospital, offering an extensive range of both inpatient and outpatient services.

What You'll Do

• Collaborate with clinical, food service, and interdisciplinary teams to enhance the patient experience.
• Perform patient rounding, including tray assessments to ensure food quality, presentation, and tray accuracy.
• Train and mentor staff.
• Assist in transition to new HealthTouch system.
• Coordinate all required tasks and manage scheduling through frontline staff.
• Ensure compliance with HACCP, regulatory, and Sodexo standards.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care, and Wellness Programs.
• 401(k) Plan with Matching Contributions.
• Paid Time Off and Company Holidays.
• Career Growth Opportunities and Tuition Reimbursement.

More extensive information is provided to new employees upon hire.

What You Bring

• A work history demonstrating strong employee engagement and supervisory experience.
• Culinary production experience would be a plus.
• Experience in either retail food operations and/or healthcare setting.
• Can manage multiple priorities while maintaining a high level of customer service.
• Ability to effectively prioritize tasks and flexibility to take on additional responsibilities as needed.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience. Minimum Management Experience - 2 years. Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.