Patient Services Advisor

Nuffield Health; Glasgow; On-site; GBP 24,000; Full time

Job description

Patient Service Advisor

Glasgow Hospital | Outpatients | Permanent | Full time|

Shifts: Monday – Thursday between 8am-9pm, Friday 8am – 6pm & 1 Saturday a month

£23,419.50 per annum

37.5 hours per week

At Nuffield Health, the UK’s largest healthcare charity, everything we give our patients, members, and customers would not be possible without you. Your passion, your warmth, and your drive to make a difference are essential. Join our journey. It starts with you.

As a Patient Service Advisor at our Glasgow Hospital, you will provide vital support and have a natural flair for forging strong relationships. You will need to be a confident and customer-focused communicator with the ability to manage, appraise, and interpret the right data, presenting it in a timely and professional manner. Good IT and keyboard skills are essential. Experience within an administrative or customer-facing environment would be an advantage.

As a Patient Service Advisor, you will:

• Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital.
• Communicate with customers both over the telephone and via email, and where necessary face to face, providing excellent customer service.
• Provide customers with information regarding hospital services and treatments, ensuring all requirements/queries are dealt with effectively.
• Log enquiries on the Hospital CRM and oversee the customer journey.
• Undertake bookings for customers, ensuring full adherence to GDPR.
• Ensure all customer interactions are undertaken in a timely manner.
• Work closely with Consultants and Medical Secretaries to provide services for patients.
• Provide a warm welcome on arrival to all visitors to the department - patients, consultants, and visitors.
• Transfer clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS), ensuring attention to detail and checking patient details to avoid creating duplicate records.
• Monitor and take associated actions in connection with departmental email inboxes.
• Allocate clinic rooms and coordinate bookings with medical secretaries, consultants, and other staff members.
• Check in patients and book future treatment appointments at the desk and via telephone.

To succeed as a Patient Services Advisor, you will need:

• Excellent customer service skills
• Proven experience in customer service
• Excellent written and verbal communication skills
• Excellent interpersonal skills and a good level of IT literacy
• Good organizational skills

Helping you feel good

We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health, and wellbeing rewards, such as free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Glasgow Hospital

Located in the heart of the West End of Glasgow, you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state-of-the-art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus on orthopaedics, spinal surgery, ophthalmology, weight loss surgery, and cosmetic treatment.

Join Nuffield Health and create the future you want, today

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.