Patient Services Advisor

Southcoast Health System, Inc.; Cambridgeshire and Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job description

Overview

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it.

Southcoast Health is a not-for-profit, charitable health system with multiple hospitals, clinics, and facilities throughout Southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row!

We are searching for a talented Patient Services Advisor

*$1,500 new hire sign-on bonus for this position. (rehires termed more than 1 year also eligible)*

Hours: 40hrs

Shift: Day shift, Monday - Friday 8:30am - 5:00pm

Location: Southcoast Business Center - Fairhaven, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Position reports to the Manager, Team Leader, or designee, accurately coordinate, schedule and complete registration for ambulatory outpatient visits for assigned department(s). Responsibilities include:

• Collecting patient demographic and insurance information
• Verifying and communicating any patient liabilities
• Collecting clinical information in response to scheduling questions
• Explaining any patient preparation requirements
• Coordinating with clinical departments regarding protocols and modifications to scheduling protocols
• Answering non-scheduling requests, as appropriate, or accurately transferring patients to the department able to address their question

Qualifications

• Equal to completion of four years of high school or GED required
• Associates Degree in a related field or equivalent education and experience is preferred
• Previous call center experience is preferred
• Strong computer skills are required and must type at least 35 WPM
• Previous experience with electronic health records is preferred
• Very good organizational skills are required
• Ability to listen and document simultaneously is required
• Ability to utilize call center telephone systems, to multi-task, and work both independently and as a team is required
• Strong verbal and written communication skills and genuine service-orientation required
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.

Pay Range

USD $16.55 - USD $27.78 /Hr.