Patient Service Coordinator/MA

Johns Hopkins University; Nottingham; On-site

Job description

We are seeking a Patient Service Coordinator/MA (PSC/MA) who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins Cardiovascular Center at White Marsh. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

The PSC/MA has duties and responsibilities related to patient care in the ambulatory clinic environment. The individual displays responsible behaviors, communicates effectively to others, and functions as a member of the healthcare team. The PSC/MA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. The PSC/MA reports to the clinic manager, who is responsible for administrative supervision, staff development, and orientation of the PSC/MA to the area's policies and procedures. The PSC/MA must demonstrate competency in all skills related to the performance of patient care. The PSC/MA maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety. The PSC/MA demonstrates problem-solving skills as they relate to patient care activities, provides guidance for, and acts as a role model for Medical Assistants in the clinical area.

Specific Duties & Responsibilities

• Schedule patients for laboratory tests, medical examinations, and consultations.
• Relay information to patients regarding preparation for laboratory tests and examinations. Coordinate visits either within the department or between several departments.
• Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Print and mail directions, maps, fee schedules, and department specific information to patients. Send medical questionnaire forms to patients to obtain missing information.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Obtain and/or verify patient's demographic data by phone or in person.
• Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations.
• Obtain pre-certifications as required by patients’ health care insurers or managed care providers. Register patients for clinical appointments using computerized database.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Arrange or assist in arranging patient transportation. Answer phones and provide routine information to callers.
• If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.
• Input diagnostic and procedure codes to Epic system for computer billing. Discuss patient charges, if appropriate, with patients and/or patients' families.
• Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
• Refer patient to appropriate office and ensure application for funds has been made.
• Prepare patient's statement of charges and review with patient. Assist with basic insurance and third-party queries and explain payment policies.
• Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/checkout.

Minimum Qualifications

• High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required.
• One year of work experience in customer service.
• Additional education may be substituted for required experience, to the extent permitted by the JHU equivalency formula.
• Current CPR certification required and must maintain certification for duration of employment.

Classified Title: Patient Service Coordinator/Medical Assistant
Job Posting Title (Working Title): Patient Service Coordinator/MA
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8:30-5:00
FLSA Status: Non-Exempt
Location: JH at White Marsh
Department name: SOM DOM Clinical Operations
Personnel area: School of Medicine