Patient Service Coordinator (Inbound)

Oviva AG; City Of London; Hybrid; GBP 25,000 - 45,000; Full time

Job description

We're looking for Patient Services Coordinators who are confident working in high-volume, phone based roles and passionate about supporting people on their healthcare journey. We offer both full-time and part-time opportunities, so whether you're looking for 40 hours or fewer, we'd love to hear from you.

Why Oviva?

To build a healthier future for all, our mission is to provide the most accessible and effective care to people living with weight-related conditions. Why? Because everyone deserves their healthiest self. By blending behavioural change therapy with our unique technology, incredible team of passionate individuals, and innovative company culture, we are creating affordable and accessible app-based healthcare programs to tackle diet-related health conditions such as obesity and type 2 Diabetes. Our proven strategy has helped us become the award-winning and largest digital health provider, treating diet-related conditions in Europe. We operate within the healthcare systems to give people access to the medical care they need. We are rapidly expanding across Europe including the UK, Switzerland and Germany. You will be joining an organization that has treated almost 1 million to date and is continuing to scale up.

Job Overview:

As a Patient Service Coordinator, you will be the first point of contact for patients seeking assistance. Your primary responsibility will be to engage with patients, provide them with accurate information, and resolve inquiries related to their care. You will work closely with various departments to ensure smooth patient experiences, address concerns efficiently, and escalate complex issues when necessary. This role requires excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Serve as the initial contact for patients, answering calls and addressing inquiries professionally.
• Provide clear and accurate information regarding services, appointments, billing, and other patient concerns.
• Manage patient requests and troubleshoot problems effectively, escalating issues as needed.
• Maintain patient records and ensure all communication is documented in the system.
• Assist in coordinating appointments, scheduling, and follow-up communications.
• Foster positive relationships with patients to ensure a high level of satisfaction.
• Collaborate with internal teams to resolve patient concerns promptly and efficiently.
• Ensure compliance with privacy and confidentiality standards.

Qualifications:

• Minimum 2 years’ experience in a call centre or healthcare setting (e.g., GP surgery, NHS, private clinic, medical admin).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Passion for patient care and a commitment to delivering exceptional service.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Basic knowledge of healthcare systems or medical terminology is a plus.

Ideal Candidate:

The ideal candidate will be a compassionate and communicative individual who thrives in a high-energy environment. You will be able to handle sensitive patient matters with professionalism and empathy, contributing to an overall positive experience for every patient and be comfortable working in a high-volume, back-to-back phone role.

What we offer:

• The opportunity to make a meaningful impact in revolutionizing healthcare, across the UK and beyond in the high-growth environment.
• A comprehensive well-being program; including Healthcare Plan & Employee Assistance Program.
• We embrace flexibility & remote working.
• Equipment allowance to support your home working set up.
• Competitive Salary & company pension.
• Enhanced Family leave.
• Personal learning & training leave allowance to support your development.
• You will have the opportunity to develop and attend clinical supervision sessions and training sessions in order to upskill and develop whilst in role.

Please note that due to the popularity of this role, we will only be able to contact shortlisted candidates for the interview.

Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:

We place our patients first, We empower our teams and we make it happen.

Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.

We're Proud to be a Disability Confident Employer.

Please click ‘Apply’ today and take your next step toward a career with Oviva.