Patient Safety Manager

HUC; Welwyn Garden City; On-site; GBP 40,000 - 70,000; Full time

Job description

Job summary

An exciting opportunity has arisen for a talented, visionary individual with widespread experience in the field of Patient Safety. We are looking for an experienced and innovative leader who will support Clinical, Quality and Governance teams in their ambitions to embed the organisational Patient Safety Incident Response Framework (PSIRF) and Patient Safety Incident Response Plan (PSIRP). The postholder will have proven leadership skills and experience of working at a senior level, be highly visible, and be able to motivate and engage individuals and teams across the organisation. With demonstrable and extensive investigation and learning response expertise and experience, including writing PSII and Coroner's reports, the successful applicant will hold a well-developed skillset to help advance the delivery of the organisational commitment to drive continuous learning and improvement.

Main duties of the job

The Patient Safety Manager will be responsible for the co-ordination, implementation and continuous development of a patient safety environment and culture.

The Patient Safety Manager will work with a range of internal and external stakeholders to investigate, analyse and use judgement through the collation of evidence and findings from examination of records, review of best practice, policy and guidance and speaking with individuals. The outcome will be the production of a timely high-quality report. The Patient Safety Manager will be required to analyse and interpret complex clinical situations and arrive at well thought out risk assessed decisions in a short period of time. The report findings, recommendations and SAMRT action plans will be shared with a number of stakeholders e.g. families, staff, commissioners and coroners.

The Patient Safety Manager will support the development of improvement actions and the embedding of learning and any practice or service changes that are required, and will provide organisation wide training and guidance relating to patient safety incident investigation, human factors, Just Culture and duty of candour.

About us

At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing:

• Exclusive Discounts: Unlock savings on shopping, travel, and more, through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!
• NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.
• Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
• Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
• Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
• Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
• Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!

Job description

Job responsibilities

For a complete job description and detailed person specification for this role, please see the attached document.

Person Specification

Education, Training and Qualification

Essential

• Educated to degree level - or relevant senior patient safety management experience
• Relevant specialist training (e.g Patient Safety Specialist) -or Clinical qualification with current professional registration and extensive safety experience
• Evidence of continuing professional development in areas such as root cause analysis, human factors, risk management, clinical governance, PSIRF

Desirable

• Clinical qualification and current registration preferably
• Training qualification

Knowledge, Skills and Experience

Essential

• Demonstrated technical investigation knowledge and experience to include, but not limited to: Chronology/timeline mapping, Gathering and mapping information, Rapid Reviews, After Action Reviews, PDSA cycles, Round table review, Report writing
• Experience using complex information and of developing concise and clear reports
• Experience of working in a patient safety management role
• Experience of leading SI/ PSIIs investigations
• Evidence of designing and delivering patient safety training
• Highly developed use of Microsoft Office software
• Effective analytical and problem-solving skills to inform and drive investigation findings
• Ability to make judgements and decisions in a diverse range of situations in relation to clinical pathways, outcomes, and operational pressures
• Experience of working with clinicians and multi-professional teams to achieve improvements in patient safety
• Understanding and experience of leading Duty of Candour communication

Desirable

• Complaint management experience

Personal Attributes, Values and Behaviours

Essential

• Self-motivated, pro-active, and diplomatic approach to others
• Ability to work on own initiative and manage time effectively
• Ability to deliver and absorb complex messages to staff, regulators, commissioners and patients
• Excellent interpersonal and communication skills (written and verbal)
• Able to establish effective working relationships
• Able to work positively with all staff to support improvements
• Pragmatic problem-solving approach
• Able to understand the needs and expectations of patients / families
• An ability to maintain confidentiality and trust
• Methodical with attention to detail
• Able to work and remain calm under pressure
• Evidence ability to uphold the organisational values: Collaborative, Caring, Respectful, Dynamic
• Must be willing and able to travel to all organisational sites / bases as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HUC
Address

Old Ambulance HQ

Ascots Lane

Welwyn Garden City

AL7 4HL

Employer's website