Patient Safety Manager

Job summary

The Patient Safety team at Hull University Teaching Hospitals NHS Trust is seeking an enthusiastic and dynamic individual to join our team in the role of Patient Safety Manager.

As the ideal candidate you should have a sound knowledge of the national patient safety strategy, PSIRF and a track record in delivering improvement in quality. You will also have excellent team and communication skills to enable you to influence and encourage working to enhance the safety of patients.

Main duties of the job

Reporting to the Head of Risk and Patient Safety, the Patient Safety Manager is responsible for ensuring that systems and processes are in place to monitor patient safety with an emphasis on learning from incidents and responding to national safety alerts.

The role will also include the delivery of the Trust patient safety and quality priorities, promotion of a safety culture that emphasises learning (including shared learning) and direct support to staff undertaking learning responses and thematic reviews.

Job responsibilities

The role of Patient Safety Manager will promote a culture in which reporting of incidents and learning is routine practice and recognised by staff as improving the quality of clinical care and reducing risks.

The post-holder will work autonomously and will lead on the development, management and support mechanisms for learning from patient safety events in line with the Trust's Patient Safety Incident Response Policy and Plan and excellence in practice.

The post-holder will be responsible for the collection and analysis of complex information from a number of sources, and producing high quality investigation reports alongside developing an implementation plan working in collaboration with relevant professional and governance leads.

The post-holder will support Care Groups in patient safety improvement activities with the aim of proactively reducing risks to patient safety and unanticipated adverse events. They will actively participate as a member of the Patient Safety Team to ensure compliance with regulatory and statutory requirements.

The post-holder will work across the organisation, providing support, expert advice and guidance to the Care Groups, Corporate Nursing and Medical Directorate teams on the delivery of sustained continuous patient safety and quality improvements.

Person Specification

Qualifications

Essential

• Post graduate degree diploma level or equivalent or a related subject and/or relevant work experience
• Evidence of continuing professional development
• Knowledge of Quality Improvement Methodologies

Desirable

• Leadership and management training/qualification
• Project Management qualification or detailed working knowledge
• Incident investigation and root cause analysis training qualification, or relevant work experience

Experience

Essential

• Experience of working within the acute sector of the NHS
• Experience of quality, safety and governance working in a complex organisation
• Quality improvement projects, methodology and small-scale change using PDSA cycles
• Experience of managing projects and achieving outcomes

Desirable

• Experience of working in organisations other than the acute sector in the NHS, e.g. CCG, Local Government and or voluntary sector or substantial experience of joint working
• Leading and supporting multidisciplinary working to achieve results
• Undertaking clinical audit and reviewing outcomes and learning
• Experience of working with partner organisations and Regulators

Skills, Knowledge and Ability

Essential

• Good working knowledge of relevant theory, legislation and regulation covering all areas of NHS patient safety, quality and governance
• Understanding of NHS structures
• Competent in using a number of general IT systems effectively to produce and analyse information, i.e. excel, word, PowerPoint

Desirable

• Knowledge of quality and safety in partner organisations, including CCGs, Local Authority, NHS England
• Risk management knowledge and associated regulations
• National Reporting and Learning System (NRLS) and national safety alert procedures
• Fundamental Standards of Quality and Safety (CQC) and Key Lines of Enquiry
• Duty of Candour Regulations (2014) Clinical audit, NICE, Best Practice guidance
• Mortality and morbidity review process
• Coroner's and claims process
• Quality improvement methodology

Behaviours

Essential

• Demonstrates core values Drive & enthusiasm
• Lead by example, outcome focused
• Patient-centred
• Lateral thinker and good problem solver
• Communicates effectively with a wide range of staff at all levels of the organisation
• Supports others in their development, encouraging and motivating staff and acts as a positive role model
• Highly developed persuasion and influencing skills
• Highly motivated
• Ability to work alone, in a team and under pressure
• Flexible and adaptive to changing circumstances
• Honesty and integrity
• Sets clear objectives, plans and evaluates work

Desirable

• Orientation towards quality improvement

Practical Skills

Essential

• Leadership and staff support skills
• Excellent written, and verbal communication and presentational skills with the ability to adapt to differing audiences, Effective interpersonal and communication skills with patients, carers, families and staff groups at all levels of the organisation
• Prioritisation and time management
• Computer literate - ability to use a number of general IT systems effectively to produce and analyse information, i.e. excel, word, PowerPoint
• Ability to analyse and assess data and information to produce required reports Facilitation skills
• Problem solving skills
• Ability to manage large volumes of complex work
• Ability to manage opposing views in difficult situations

Desirable

• Teaching and training skills

Other Requirements

Essential

• Able to attend meetings at different sites both across the Trust and outside the Trust

Desirable

• Ability to be flexible and attend evening meetings, as agreed