Patient Pathway Coordinator - Obstetrics and Gynaecology

NHS; London; On-site; GBP 31,000 - 34,000; Full time

Job description

Patient Pathway Coordinator - Obstetrics and Gynaecology

The Patient Pathway Co-Ordinator (PPC) will work within Women's and Children Services to facilitate the smooth running of our secretarial team by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. Provide cross-cover for other Patient Pathway Co-Ordinators to ensure a consistent and effective administration service is maintained at all times.

The PPC will be expected to perform a high level of secretarial and administration tasks within the Obstetrics & Gynae team including line management of the administration team. You will need to be able to work efficiently and accurately and work flexibly and confidentially across the Trust independently and as part of a team liaising with colleagues at all levels.

Main duties of the job

1. To maintain an up-to-date diary, including the organization of meetings and seminars as requested by the Consultant team, making them aware of any changes as they occur.
2. To type, distribute and maintain clinical and general correspondence in line with Trust standards and time frames.
3. To arrange and co-ordinate meetings, compiling agendas and taking and typing of minutes as directed by the Consultant, e.g. Obstetrics & Gynae Meetings.
4. To be proficient in the use of multiple computer systems; MS Teams and Microsoft Office applications such as Word, Excel, PowerPoint and DictateIT3.
5. To be competent in the use of the telephone system and demonstrate a good and polite telephone manner at all times.
6. To take messages for the medical staff and refer urgent calls as required to the Obs & Gynae.
7. To deal with correspondence, taking appropriate action including composing of routine and non-routine replies to correspondence for the Consultant Obs & Gynae.
8. To be flexible to the ever-changing environment and be willing to support the team to achieve a high level of service.
9. To follow departmental processes and procedures to ensure that the best services are delivered to our patients.
10. To assist with general administration duties and work as a team.

About us

NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school-aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.

Job responsibilities

A full list of duties and responsibilities can be located within the job description and person specification for this role.

Person Specification

Education

• 5 GCSE's
• A-Level/B-Tec or equivalent experience
• NVQ Level 3 in Business administration or customer care, or equivalent experience
• Degree or equivalent

Experience

• Knowledge of healthcare administrative systems and processes
• Knowledge of RTT pathways
• Experience of patient administration work in a healthcare setting.
• Knowledge of working within multi-disciplinary teams
• Previous experience working in a similar role in a hospital/health care setting

Skills and abilities

• Experience dealing with customer complaints and customer care
• Ability to prioritise tasks effectively
• Computer literate, with experience of using a keyboard
• Experience using patient administration systems
• Knowledge of health and safety
• Pitman's medical terminology qualification
• Demonstrates excellent intrapersonal, verbal and written communication skills
• Proactive, takes own initiative
• Team player with collegial working style and willingness to share responsibility
• Flexible, responsive approach to work
• Committed to a patient/client first mentality
• Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives
• Confident to work assertively with multidisciplinary team

Values

• Demonstrable ability to meet Trust values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£31,081 to £33,665 a year per annum inclusive of HCAS