Patient Pathway Coordinator - Breast Screening Programme

NHS; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job description

Patient Pathway Coordinator - Breast Screening Programme

Avon Breast Screening is the largest breast screening programme in the South West, inviting over 60,000 women every year for breast screening. It is one of the National Health Service Breast Screening Programmes (NHSBSP) aiming to save lives through early detection of breast cancer.

Approximately 5% of women who have routine breast screening are recalled for a further assessment and just under 1% of this cohort go on to have treatment for breast cancer. We refer patients for surgery to NBT Southmead Hospital, The RUH Bath and Weston General Hospital. The role of the Patient Pathway Coordinator includes overseeing the breast screening aspects of the patient pathway for these patients, working closely with Consultant Radiologists and Breast Cancer Nurse Specialists.

Provide a high level of administration/secretarial support to consultants and senior managers. Exercise initiative, independent judgement and decision making with situations arising ensuring an effective, high quality service. The role requires good problem solving skills and the ability to prioritise work load.

The breast screening programme uses a standalone IT system called NBSS (National Breast Screening System). Full training provided.

Main duties of the job

1. Typing correspondence from Consultant Radiologists to GPs and/or patients following appointments.
2. Typing correspondence from consultant radiologists to surgeons at Southmead Hospital, Weston General Hospital and Royal United Hospital Bath concerning referral of patients for surgery.
3. Manage the flow of complex patient information pre and post weekly Multi-disciplinary Team meetings (MDT) within very tight timescales and strict deadlines.
4. Provide cover for weekly Breast Services MDT - preparing the Avon Breast Screening MDT spreadsheet for the week, using Excel.
5. Liaising with partner organisations to facilitate the treatment of patients.
6. Provide comprehensive Secretarial support to Consultant Radiologists, typing correspondence from consultant radiologists to patients regarding appointments or outcome of investigations.

About us

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Job responsibilities

1. Typing correspondence from Consultant Radiologists to GPs and/or patients following appointments.
2. Typing correspondence from consultant radiologists to surgeons at Southmead Hospital, Weston General Hospital and Royal United Hospital Bath concerning referral of patients for surgery.
3. Manage the flow of complex patient information pre and post weekly Multi-disciplinary Team meetings (MDT).
4. Provide cover for weekly Breast Services MDT, ensuring all patients to be discussed are on the list with relevant personal and procedure details accurately completed.
5. Liaising with partner organisations to facilitate the treatment of patients and ensure comprehensive demographic and waiting list information is recorded.
6. Provide comprehensive Secretarial support to Consultant Radiologists, typing correspondence from consultant radiologists to patients regarding appointments or outcome of investigations.
7. Typing routine result letters for patients who have been assessed and discharged.
8. Making appointments for patients to see a surgeon following diagnosis.
9. Servicing of any Breast Screening Programme meetings as required.
10. Participate in photocopying, filing, faxing and other administrative duties to ensure the efficient running of the office.
11. Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner.
12. To be responsible for entering and updating accurate information on the National Breast Screening Service (NBSS) system.
13. Manage own workload.
14. Provide training and support to newly appointed admin staff.
15. Undertake additional administrative tasks and responsibilities as required.

Person Specification

Qualifications

• Educated to GCSE/A level standard (including English and Maths) or equivalent e.g. relevant NVQ or demonstrate relevant experience.
• Knowledge of Microsoft Office packages, including Outlook, Excel and Word.
• Advanced keyboard and computer skills, including the ability to touch/audio type.

Experience

• Confident in communicating with a broad range of individuals using various methods.
• Good attention to detail and completion of tasks to deadlines.
• Experience of working to protocols and procedures.

Skills and knowledge

• Experience of working in the NHS or similar organisation.
• Understanding of diagnostic and RTT pathways.
• Knowledge and understanding of medical terminology.

Personal Qualities

• Ability to work under pressure.
• Ability to work as part of a team and manage own workload.
• Act on information received and deal with enquiries appropriately whilst demonstrating professionalism.
• Willing to be flexible to ensure tasks are completed.
• Ability to carry out requisite workload in a suitable timeframe.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.