Patient Pathway Coordinator

Guy's and St Thomas' NHS Foundation Trust

An exciting opportunity has arisen to join our Inherited Cardiac Conditions team as a Band 4 Patient Pathway Coordinator working within the Cardiology Service in the Cardiovascular Directorate.

This is a fixed term position for 18 months, with a view to extension if further funding is secured. It will be based at Guy's and St Thomas' but will also require some working for Kings College Hospital, although this can be done remotely.

The role will be pivotal in supporting the regional roll out of the sudden cardiac death programme and developing the introduction of the Phenotips system within the ICC Service. This is a new initiative and the successful candidate will be working closely with a range of clinical and managerial staff.

Main duties of the job

The Patient Pathway Coordinator will report directly to the Assistant Service Manager for Cardiology. They will be expected to work autonomously but under direction. The role is key to delivering an effective service to families bereaved through sudden cardiac death (SCD) and survivors of cardiac arrest (SCA). The postholder will need to liaise closely with both the ICC staff and the clinical genetics team to ensure seamless care and support for these individuals and their families.

This role provides efficient and high-quality secretarial and administrative support to ICC consultants and nurses, clinical geneticists, genetic counsellors and their teams, working in close co-operation with staff and other health professionals. The post-holder will be pivotal in the implementation of the Phenotips system for recording patient's family history.

The post holder will also be responsible for the timely cancellation of clinics and where required coordinating the arrangements for replacement and adhoc clinics.

The post holder will also be involved in the coordination of the Cardiovascular genetics multi-disciplinary meetings through close working with the Clinical Genetics department and Cardiac Genetics team.

They will support the regional roll out of the sudden cardiac death programme including organising and minuting quarterly meetings of the regional team.

The post holder will ensure that patient care and access is carried out in accordance with the access policy.

About us

Our cardiology department provides a full range of services for inpatients and outpatients. We pride ourselves on the quality of these services, and we are recognised as a world leader in the development and application of innovative treatments for heart conditions. The services we offer are delivered by expert cardiologists using state of the art facilities.

Person Specification

Qualifications/ Education

• Good general education with English and Maths to GCSE standard or equivalent. Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent. Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration.
• Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment. Ability to deal with a range of issues independently and efficiently. Proven administrative experience.
• Experience of an administrative role within the NHS.

Skills/ Knowledge/ Ability

• Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff.
• Ability to work both autonomously and in a team.
• Ability to deal with difficult service users and challenging situations.
• Demonstrable experience of data collection, presentation, report writing and handling of data quality issues.
• Ability to work with confidential data and information and deal with sensitive issues discreetly.
• Ability to follow complex protocols and feedback to senior staff as appropriate.
• Organisational and time management skills to meet deadlines.
• Possess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands.
• Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel.
• Excellent interpersonal and communication skills face to face, in writing and on the telephone.
• Ability to plan, organise and prioritise own workload and that of junior staff.
• Ability to prepare reports (written and data) using a variety of software packages and present in an easy-to-read format.
• Knowledge of medical terminology.
• Understanding of peer review process and governance processes.

Physical Requirements

• Use of VDU. Must be able to work from a desk environment for extended periods.

Additional Information

• To be flexible in their approach to the work, according to priorities and changing organisational systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Guy's and St Thomas' NHS Foundation Trust