Patient Pathway Co-Ordinator

Job Overview

We are looking for a motivated and dynamic individual to lead the admin team within the ENT AND OMFS department at Frimley Park hospital and Wexham Park Hospital.

This is an exciting time to join the Specialist Surgery directorate.

This role combines an admin oversight of head and neck cancer with line management of the non elective admin team.

Main duties of the job

• You will be responsible for the day to day management of a team of Band 4 and Band 4 non elective admin staff. You will work and support the team to deliver high standards of customer care across the 24/7 period, 365 days a year.
• Within the role there is an element of oversight and clinical admin for the head and neck cancer patients with ENT Wexham.

Detailed Job Description And Main Responsibilities

• To assist the Service Manager and Operations Manager with achieving and sustaining key performance targets.
• To provide practical support and advice in addressing day to day issues and problems within the directorate.
• To line manage members of the administration teams they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively.
• To work in conjunction with the directorate bookings and administrative teams. To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment.
• To assist the management team in meeting local and national targets, having specific responsibility for delegated areas.
• To assist with monitoring demand and capacity for the directorate.
• To utilise patient targeting list (PTL) to monitor patient pathways and take action as appropriate.
• To provide PTL advice and guidance as required.
• To liaise with the Manpower Co-Ordinator to ensure relevant departments are informed of Consultant/Junior Staff absence and other leave, to ensure clinical commitments are cancelled.
• To liaise with the other administrative leads (i.e. elective and outpatient bookings) to ensure full utilisation of clinical sessions, i.e. outpatient clinics, theatre sessions.
• Ensure all data entry is entered promptly and accurately on Epic.
• Liaise with consultants regarding any staffing or operational issues.
• To develop and maintain standard operating procedures (SOPs) in liaison with other directorates to ensure consistency in process across the Trust.
• To manage the performance of processes which will ensure early identification of outpatient and inpatient capacity issues for negotiation and discussion with service managers and clinicians.
• To agree action plans in line with service managers to constantly maintain the delivery of the Trust’s performance targets using daily generated reports within the team.
• To review procedures within the Directorates, which affect patient access, identify and implement changes in order to improve efficiency and effectiveness for patients.
• To work closely with members of the clinical and non-clinical teams across the Trust in developing and refining policies and procedures to ensure seamless management of patients across all departments.
• To ensure that the team maintains a professional and positive approach at all times.
• Assist in major incident planning.
• Ensure all staff are trained in major incident procedures.
• Facilitate regular staff meetings.
• Respond to the evolving needs of our community and local health economy for example Booking in patients with limited English.
• Implement any changes following complaints.
• Ensure all administrative staff trained in the use of Datrix.
• Adhere to department health and safety risk assessments.
• Responsible for the smart card use in the Emergency Department and act as a smart card agent for the national spine.
• Responsible for the accurate data input which trust targets/emergency quality care indicators are measured against including the four hour target and seven day re-attendance.
• To assist in meeting the 4 hour target and management of breaches in the department.
• To manage the patient admin flow co-ordinator working alongside the emergency department consultant.
• To ensure the friends and family test target is adhered to.
• Responsible for the risk assessment in the reception area.
• Maintain the waiting rooms and its facilities.
• Maintain the information screens in the waiting rooms and keep information up to date and accurate.
• To have a working knowledge of the safeguarding children guidelines, and also the hospital child protection procedures.
• To promote good working relationships with the ambulance service, police and other supporting agencies.

Person specification

Qualifications

• Essential criteria: Microsoft office skills at ECDL level or equivalent experience.
• First degree.
• Desirable criteria: Management Qualification.

Experience

• Essential criteria: Experience of managing/ supervising, Experience in NHS.
• Desirable criteria: Conversant with hospital information systems.

Skills

• Essential criteria: Good communication and interpersonal skills, Knowledge of Data Protection Act, Knowledge of NHS patient administration systems.
• Desirable criteria: Knowledge of basic anatomy and physiology, Ability to interpret complex data.

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Apply online now.