Patient Navigator/Administrator - Specialist palliative care team

NHS; Kendal; On-site; GBP 24,000 - 36,000; Full time

Job description

Patient Navigator/Administrator - Specialist palliative care team

University Hospitals of Morecambe Bay NHS Trust

This is an exciting post, working within the specialist palliative care team across MBHT and based in Westmorland General Hospital.

A Barrow Base will be considered if preferred. Please note this on your application.

The role will consider all aspects of the patient pathway taking into consideration all aspects of that pathway to include:

1. Ensure all patients receive appointments in a timely fashion and any other aspect of the patient pathway.
2. Support outpatient clinics, including transcribing of letters following consultation.
3. Support patient referrals to other agencies, e.g. local hospices, Cancer care, Citizen's Advice.
4. Liaise with and support patients and relatives as required on behalf of the service under the supervision of the specialist palliative care nurses or consultants.
5. Responsible for supporting the day-to-day co-ordination of the service and data management of the Specialist Palliative Care Team, including collection of and interrogation of data.
6. The post holder will work with other team members to ensure timely care and optimal service delivery.
7. The post holder will have a combined role of administrative tasks relating to the patient pathway along with some patient support and will work closely with the Team Lead for the service.
8. It is essential that the post holder exercises initiative in keeping with the needs of the role and that confidentiality is maintained at all times.

Main duties of the job

This is a blended role of administration and patient navigation, which includes supporting the Medical and Nursing staff within the service to ensure the highest level of patient experience.

The role includes the support of patient outpatient clinics, booking appointments for patients, transcribing clinical outpatient letters, supporting with data collection and patient referrals.

There is a mix of administrative tasks including the use of Excel, Word and Office 365 to support the service delivery and improvement.

The role involves working closely with the Medical and nursing staff of the small specialist palliative care team under the direction of the Team Lead.

About us

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Job responsibilities

For further details on the advertised position and the principal job duties/responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section. Additional information about the University Hospitals of Morecambe Bay can be accessed on our website.

Person Specification

EDUCATION

• NVQ3 in Business Administration or equivalent.
• EDCL or recognised experience.
• GCSE Maths and English or equivalent.
• Shorthand qualification.

Experience

• Experience of undertaking a range of secretarial duties, including diary management, answering telephone queries, audio typing, data collection, and word processing skills.
• Experience of using MS Office systems.
• Experience of supporting a small team of staff.
• Experience of dealing with patients/carers/families.
• Previous experience as a medical secretary in a medical setting.
• Experience of using digital dictation machines and software.
• Experience of creating spreadsheets and documents.

Skills, Ability and Knowledge

• Knowledge of data protection and confidentiality issues.
• Evidence of good, clear communication skills with good language skills.
• Demonstrates a high level of motivation.
• Demonstrates an understanding of palliative and end of life care.
• Aware of health and safety/governance issues.
• Ability to travel across sites as required.
• Able to work under minimal supervision/use initiative.
• Demonstrates a strong commitment to team working.
• Evidence of continuing to update knowledge and personal development.
• Aware of audit procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Morecambe Bay NHS Trust