Patient Flow Clerk

Job Summary

An exciting Opportunity has arisen to be a part of our pivotal Patient Flow Team.

We are seeking highly motivated individuals who like to work in a fast-paced environment, to join our busy 24/7 Patient Flow Team, to assist in the day-to-day operational management of patient flow across the Trust, which covers two sites.

The successful candidate will be required to work closely with clinical and operational teams to facilitate the optimal use of beds across the organisation.

The post demands excellent communication skills, as it involves internal and external reporting to be completed pre and post operational capacity meetings, and excellent customer care service skills.

Flexibility and an ability to adapt to change quickly is essential to the role, as is the ability to perform in a high-pressure environment.

The post involves a high level of calls, administration duties, internal and external reporting, booking patient transport and use of hospital IT systems; therefore, the ability to work well under pressure and meet deadlines is essential.

The post holder will be required to work on a rotational basis including nights, weekends and holidays. Hours cover early, late and night shifts.

Main duties of the job

Please see Job overview & attached Job description for further information about the Patient Flow Clerk position available with WUTH.

About Us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high-quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Date posted: 10 March 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,071 to £25,674 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 408-25-174

Job locations: Arrowe Park Hospital, Wirral, CH49 5PE

Job Description

Responsibilities

Please see Job overview & attached Job description for further information about the Bed Bureau Clerk position available with WUTH.

Person Specification

Skills

Knowledge and Skills Essential

• Organisational skills
• Excellent time management
• Work independently under pressure
• Effective written and verbal communication
• Good customer service
• Computer and keyboard skills

Desirable

• Knowledge of confidentiality guidelines

Qualifications, Specific Experience & Training Essential

• 5 GCSE's or equivalent
• NVQ LEVEL 3 customer care or equivalent. ECDL or equivalent
• Clerical experience or Experience of dealing with the general public

Desirable

• Experience working under pressure
• Experience working within NHS setting

Personal Attributes Essential

• Work well In a team

Desirable

• Self Motivated
• Assertive
• Ability to deal conflict calmly and with a high level of professionalism
• Ability to adapt to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name: Wirral University Teaching Hospitals NHS Trust

Address: Arrowe Park Hospital, Wirral, CH49 5PE

Employer's website: https://www.wuth.nhs.uk