Patient Engagement Coordinator

JR United Kingdom; London; On-site; GBP 25,000 - 35,000

Job description

We are looking for a Patient Engagement Coordinator to join our team and support our two sites in West London!

Who are we?

Clerkenwell Health is a pioneering leader in clinical research, specialising in scientifically grounded clinical trials in the Mental Health and CNS space, with a focus on psychedelic drug development. Our unique approach integrates a collaborative Contract Research Organisation (CRO), an extensive Clinical Research Facility (CRF) network, and a leading Therapy Development Program. We are seeking an admin assistant to support the clinical team delivering trials.

The Role

The post holder will work alongside experienced staff at research sites focusing on delivering high quality patient care within Phase 1, 2 and 3 Clinical Trials. They will provide support in the timely delivery of clinical studies to acceptable medical standards, in line with the requirements of Sponsors, ICH-GCP and other appropriate guidelines and regulations.

The Clinical Admin Assistant will work alongside experienced clinical research staff within the unit clinical and non-clinical teams. The post holder will provide admin support for patients participating in the Clinical Trials running in our units.

What will the role entail?

• Coordinate and manage patient scheduling for clinical trials, including follow-ups, transport, therapist appointments, and reminders.
• Welcome and support patients and visitors on-site, acting as a key liaison and maintaining a professional reception area.
• Prepare and manage patient documentation in line with protocol, including medical histories, GP reports, and reimbursement processing.
• Collaborate with recruitment teams to support patient screening, outbound calling, appointment booking, and tracking recruitment metrics.
• Maintain accurate records and trackers, ensuring data entry, diary management, and scheduling tools are up to date.
• Provide administrative support to clinical research teams, ensuring smooth study delivery in compliance with GCP and GDPR.
• Respond to patient queries and concerns, ensuring clear, timely, and compassionate communication.
• Manage site vendors and supplies, overseeing office services, clinical waste, equipment, and supporting onboarding for new staff.
• Minimise ‘Did Not Attend’ rates by confirming bookings, following up on absences, and supporting video consultations.
• Participate in ongoing training and development to maintain competency across sponsor, site, and regulatory expectations.

What will you need to succeed?

• Educated to at least GCSE/A level.
• Fluent English written and verbal.
• Good understanding of medical terminology.
• Knowledge of ICH/GCP guidelines.
• Experience in working with databases.

What will the interview process be?

There will be an initial screening call with the recruiter, a first stage with the Admin Lead line manager, followed by a meet the team.

Is this the role for you?

This is a unique and exciting opportunity to take on a lead role in an innovative company at the forefront of psychedelic drug research. If you are an experienced clinical research leader with a passion for quality and driving the success of cutting-edge trials, we’d love to hear from you.

At Clerkenwell Health, we value Compassion, Collaboration, Innovation, and Integrity. If you’re passionate about making a difference in mental health research and align with our values, we’d love to hear from you!