Patient Discharge Facilitator

NHS; Tooting; On-site; GBP 31,000 - 35,000; Full time

Job description

St George's University Hospitals NHS Foundation Trust

The Patient Discharge Facilitator is a key member of the Transfer of Care team whose role is to provide discharge support structure to support the safe, timely, and effective discharge of patients from hospital.

The postholder will need to have excellent communication and interpersonal skills, with the ability to develop positive and effective working relationships with colleagues at all levels within the organisation and with external partners, including the ICB, Local Authority, and voluntary providers to plan and facilitate the timely discharge of patients into the community or to rehabilitation or intermediate care facilities according to their discharge plans.

Main duties of the job

The postholder will need to routinely liaise with key members of the ward multidisciplinary teams, the Transfer of Care Hub, social services, and partners to gain intelligence on actual or potential discharges and/or barriers to discharges and work to resolve these. In addition, the postholder will be able to utilise and update the various IT systems available in the Trust and disseminate this in order to support the smooth flow of patients across the organisation. The postholder will need to have the ability to work as part of a team, as well as being able to work on their own initiative, with the ability to work well under pressure and effectively prioritise workload.

About us

With nearly 9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.

Their main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.

As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.

St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences, and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.

The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.

Job responsibilities

Please see attached the job description for more details on the main responsibilities for this role.

Person Specification

Qualifications

• Education qualification of NVQ Level 3 or equivalent experience
• Willingness and enthusiasm to undertake any training essential to the role.
• NVQ Level 4 or equivalent.

Experience

• Experience of working in a hospital/care environment.
• Experience of working in multi-professional teams.
• Experience of successfully working to deadlines and completing tasks.
• Experience in working as a Health Care Assistant.

Skills

• Excellent interpersonal and team-working skills.
• Excellent written and verbal communication skills with an ability to communicate effectively at all levels within the organisation and with external partners.
• Excellent time management, prioritisation and organisational skills.
• Ability to take ownership of and resolve problems, taking action to escalate for support as required.
• Able to use patient administration systems (iClip/Cerner).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

St George's University Hospitals NHS Foundation Trust

£31,944 to £34,937 a year per annum inc inner London HCAS