Patient Coordinator (Receptionist)

NHS; Norwich; On-site; GBP 20,000 - 30,000; Part time

Job description

The role of our patient coordinators is a rewarding role and is very much the heart of Marriott's Medical Practices.

Building relationships with our patients helps enable us to gain a full understanding of their medical needs and requirements. Developing a good rapport with external teams such as our home visiting team, care homes, community nurses and other multi-disciplinary services to assist with continuity of care and support to our patients.

Main duties of the job

We are looking for a person with excellent customer service, communication, interpersonal and time management skills to join our friendly and professional Patient Services Team. The successful candidate will have a good level of general IT skills and demonstrate an aptitude for learning new skills and adapting to change. Previous experience of working in General Practice is not essential.

About us

Marriott's Medical Practices is a combination of two surgeries, Bacon Road Surgery and Taverham Surgery (Dispensing practice) with a combined patient base of over 13,000 patients.

We are a training branch and work closely with the UEA, teaching 1st, 2nd and 4th year Medical Students.

Our Reception team is led by an Operations Manager of Patient Services that is on hand to help, give support and will conduct the induction training when you first join the team.

Job responsibilities

We have a friendly and supportive team who are passionate about providing top quality service to our patients across Bacon Road Surgery and Taverham Surgery.

We have an exciting opportunity for a Patient Coordinator to join our team at Bacon Road Surgery, on a permanent, part-time basis for 22.5 hours per week.

We offer a two-week induction whereby you will have time with our team to gain a good understanding of how the practice operates.

Main duties of the job:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• The post-holder should recognise the importance of effective communication within the team, patients and other healthcare professionals.
• Ensure that all our patients have access to a safe surgery environment.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
• Monitor and maintain the reception waiting area ensuring patients are kept informed in the event of any unforeseen circumstances or updates to clinics.
• Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team.
• Ensure accurate documentation within patient records via Systmone.
• Monitor and respond to online communications via our online system, Systmconnect.

Benefits

• Monthly Half day Closures
• Company Pension
• Free on-site parking
• Sick Pay
• 5 weeks annual leave plus bank holidays
• Charity & social events
• Blue Light Card through NHS

Person Specification

Experience

• Excellent communication (oral and written) skills and outstanding interpersonal skills.
• Excellent keyboard and computer skills.
• Ability to listen and empathise.
• Appropriate IT knowledge, skills, and experience.
• Negotiating skills and problem solving.
• Good time management.
• An understanding, acceptance, and adherence to the need for strict confidentiality.
• Ability to work without direct supervision and determine own workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant and articulate. Able to work under pressure.
• Able to work in a changing environment.
• Willing to work flexible hours as necessary.
• Experience of working in a reception environment.
• Experience of dealing with the public/patients.
• Customer care training.
• Experience of using SystmOne.
• Knowledge of primary care in the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.