Patient Care Coordinator / Medical Receptionist

NHS; Bath; On-site; Full time

Job description

Patient Care Coordinator / Medical Receptionist

The University Medical Centre in Bath is looking for enthusiastic, confident and reliable full-time Patient Care Coordinators / Medical Receptionists to join our friendly GP Practice team. This is a permanent role and we are looking for the successful candidates to join us as soon as possible.

Having worked in General Practice or in a similar health care organisation is helpful but not essential as full training will be provided.

The role involves face-to-face interaction with the public and over the phone as well as communication via email and online systems.

Hours and shifts will be discussed and agreed at the interview stage and the successful candidates will need to be available to work a flexible shift pattern to support a combination of early shifts from 08:00-16:00 and later shifts from 10:00-18:00 across a weekly rota schedule.

Starting salary will be based on experience from a minimum of £12.21 an hour and will be reviewed at six months.

Interviews will be held week commencing Monday 28th April 2025.

Main duties of the job

The Patient Care Coordinators / Medical Receptionists will be the first point of contact at the practice to offer support and advice to help signpost patients and service users to the appropriate health care services. The role will require becoming familiar with practice and local community services and will have contact with a wider team to ensure effective and efficient utilisation of current patient pathways.

The role will support the reception and general administrative team to help in the booking of patient appointments and will offer support and advice to signpost patients in a courteous, effective, and efficient way.

To provide general assistance to the general practice team and project a positive and friendly image to patients and other visitors, both in person and via the telephone.

The post-holders will work with patients whilst based at the University Medical Centre.

Main duties will include booking of appointments, taking telephone enquiries and ensuring the smooth running of the clinical day-to-day surgeries whilst working on the front desk in the Practice.

There will also be a variety of administrative tasks to include the registration of new patients, managing incoming and outgoing mail and communications, processing repeat prescriptions and processing data entry and recording information in line with Practice guidance and policy.

Job responsibilities

Act as the first point of call for all patient enquiries and ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments, signpost to appropriate services and record requests for home visits.

Be responsible for the scheduling of appropriate clinical consultations and using judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Develop and maintain a clear understanding and knowledge of the local services and availability to ensure effective and efficient use of the appropriate practice teams.

Action repeat prescription requests, prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.

Advise patients of relevant charges for private non-NHS services, accept payment and issue receipts for the same.

Entering new patient registrations onto the IT clinical system (TPP / SystmOne).

Update the clinical system for patient changes of registration status as notified.

Request patient registration deductions from the clinical system as appropriate.

Undertake any other additional administrative duties appropriate to the post as requested by the Partners or the Practice & Business Manager.

Person Specification

Qualifications

• An ability and understanding of the need to maintain strict confidentiality and sensitivity
• An understanding and commitment to adhere to safeguarding responsibilities
• To be able to multi-task in a busy working environment
• To be accurate in the recording of confidential information
• To be flexible in approach to work
• To be able to work as part of a multi-skilled team
• Flexibility to work the reception shift-patterns
• Experience of Microsoft Office suite
• Reception or call handling experience
• Clinical System knowledge - TPP

Experience

• To have good computer skills and knowledge
• Experience of working with the public
• An ability and understanding of the need to maintain strict confidentiality and sensitivity and to follow safeguarding policy
• To be able to multi-task in a busy working environment
• Experience of Microsoft Office suite
• Reception or call handling experience
• Clinical System knowledge - TPP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.