Patient Administration Officer

York and Scarborough Teaching Hospitals NHS Foundation Trust

If you're tenacious, have a flexible approach and enjoy a challenge, we'd love to receive your application

We are looking to expand our team with exciting opportunities within our Ophthalmic Department here at York Teaching Hospital to join our busy Administration Team as a Patient Admin Officer.

About the role...

You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will communicate daily with colleagues of different professions, clinical and non-clinical.

About you...

The role is diverse, so you will need to be a highly motivated, well-organised, patient-focused individual, able to work as part of a team but also use your own initiative.

You will have excellent communication skills and be effective in working closely with clinical and non-clinical staff. The successful candidate will also have good organisational skills, the ability to work on their own initiative and prioritise their own workload.

We have both full-time and part-time hours available (minimum 30HPW) working any 5 days in 7 which will include a potential of 1 in 5 rostered weekends, Saturday or Sunday. Job shares will also be considered.

Please note this post is cross site between York Hospital and York Community Stadium and the role does not meet the eligibility criteria for Sponsorship

Main duties of the job

Duties will include:

• Working on a very busy reception desk.
• Administering referrals via the electronic booking system "E-Referrals".
• Monitoring and maintaining electronic worklists and ensuring that items are actioned in a timely manner, taking remedial action where necessary.
• Answering patient questions/queries both verbally and face to face.
• Placing all new patient appointments within agreed timescales and in accordance with consultants' requests.
• Making follow-up appointments adhering to booking rules.
• Completing worklists - ensuring all requests by consultants are adhered to.
• Checking patients in and out of clinic.

About us

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses. For hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manage.

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Experience

• Previous Customer Service and Admin Reception Experience.
• Previous experience of NHS outpatients services/customer services.

Qualifications:

• Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths.
• Educated to 'A' Level standard.

Personal Attributes

• Willingness to undertake further training relevant to position.
• Willing to be flexible and adapt to changing needs of the service.

Knowledge, Skills & Abilities

• Excellent organisational skills.
• Ability to cross-reference information and pay attention to detail.
• Evidence of good verbal communication skills and interpersonal skills.
• Ability to manage own workload taking remedial action as necessary.
• Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust