Patient Access Rep II

Qualifications
Required:

• High School diploma
• Customer service experience
• Minimum of 3 years Patient Access experience
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills

Scheduling Requirements

• Day Shift, 7:00am - 3:30pm each day
• Rotating weekend and holiday schedule
• Full-Time

Essential Functions

• Provides excellent customer service to all patients, colleagues, and other external and internal customers.
• Interviews patients, family members, and other responsible parties to gather pertinent demographic and financial information for scheduling, pre-registration, and/or registration based on assigned work.
• Obtains and accurately documents all demographic information.
• Obtains insurance information and initiates the verification process via third-party clearinghouse.
• Completes verification of coverage of all insurances and ensures financial clearance activity has been completed.
• Meets and exceeds department goals including accuracy, point of service collections, and productivity.
• Ensures all required forms are provided, reviewed, properly explained, and signed by the patient or an approved person on behalf of the patient.
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issues receipt and completes daily reconciliation of all cash collections.
• Provides back-up support to hospital cashier and completes cashier functions as assigned.
• Completes Medicare Questionnaire on all patients that are eligible.
• Responsible for reviewing all work queues daily and taking the required actions to update the information, correct errors, and ensure that the account is accurate for billing.
• Responsible for placing patients in the appropriate bed and maintaining the accuracy of the bed board system by tracking bed assignments through the bed tracking system and ensuring timely and appropriate movement of patients within the hospital as assigned.
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes.
• Demonstrates a high level of efficiency, accuracy, and productivity.
• Verifies accuracy of patient demographic information to avoid duplicating a medical record.
• Follows department procedures when a duplicate medical record assignment is made.
• Complies with organizational policies on Advance Directives and Patient Rights.
• Provides patients with all regulatory documents, obtains required signatures, and witnesses all patient signatures.
• Maintains department productivity by asking for additional duties when patient flow permits.
• Makes customer needs a priority.
• Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director.
• Demonstrates initiative and motivation in the role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary.
• Reflects commitment to building a supportive work environment and maintains a positive attitude.
• Works closely and professionally with nursing and ancillary departments to foster a team environment.
• Participates in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits And Perks
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!