Pathway Navigator - Colorectal

University Hospitals Dorset NHS Foundation Trust

We are looking for an experienced, enthusiastic individual to act as a centralised point of contact for patients in our busy Cancer Services Team, working with Cancer Nurse specialists from the Colorectal Team.

Duties will include communicating effectively with members of the multidisciplinary team and relevant personnel from other Hospital Trusts to avoid delays in cancer pathways and to keep service users informed at all times.

The successful applicant will be required to be proactive in seeking ways to improve patient cancer pathways within the colorectal service and for highlighting any potential delays in investigations/diagnosis which could impact this, escalating to address concerns appropriately.

This is a Fixed Term position working Monday - Friday 9am to 5pm.

Base Location: Royal Bournemouth Hospital or Poole Hospital

Interview date: TBC

Main duties of the job

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

In some cases, this means that a service may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.

Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person Specification

Qualifications

• 5 GCSE's including Maths and English at grade C or equivalent
• Level 3 Health or Social Care qualification e.g. NVQ or similar
• Basic Communication Skills Training (e.g. Sage/Thyme) / basic counseling

Experience

• Minimum of two years' experience working with the public / patients in a healthcare environment
• Previous administrative and organisational experience
• Knowledge and experience of using Trust IT/patient record/information systems, e.g. ICS, ICE, WebV, Winscribe, CRIS
• Experience of working in a hospital environment
• Previous experience working within a cancer service

Technical Skills

• Excellent listening and negotiation skills
• Excellent written, verbal and interpersonal communication skills, with the ability to communicate on a daily basis with people at all levels and in difficult circumstances
• Ability to retrieve information from a wide range of sources and in different formats
• Good observational and practical problem-solving skills
• Tactful and diplomatic with the ability to sensitively ask about information needs
• An ability to work in stressful situations to ensure operational standards / targets are met and adhered to
• Ability to solve problems and make decisions under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Dorset NHS Foundation Trust