Passenger Service Agents - Newcastle

Jet2.com Limited; Newcastle upon Tyne; On-site; Full time

Job description

Contract Type: Fixed Term

As a member of our Ground Operations Team at Newcastle Airport, our Passenger Service Agents play a crucial role in ensuring that fantastic customer service is delivered to our all-important customers.

Why join Jet2.com as Passenger Service Agent?

We offer our valued Passenger Service Agent colleagues a range of benefits including:

• Hourly rate of £12.17 per hour, plus an extra £3.04 per hour for unsociable hours (hours worked between 11:00pm - 04:59am).
• Free Car Parking for all our colleagues at the airport.
• Rest areas to relax during breaks and free refreshments during your shift.
• Discretionary profit share bonus scheme.
• 34 days holiday entitlement per annum (pro rata for part time hours).
• Recommend a Friend scheme (£250 for successful referrals) & pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, our famous Red uniform, paid training course & much more!

What will you do as a Passenger Service Agent?

• Provide a warm and friendly welcome to our customers as they arrive at the airport & welcome them back from their holiday.
• Check-in customers for their flights, issue boarding passes, check passports and travel documents, and assist our customers at our Self Service kiosks.
• Board our flights to ensure they depart on time.
• Follow the necessary safety and security procedures.
• Effectively support our customers and our operation in times of disruption and delays.
• Demonstrate a proactive approach to problem-solving, working to resolve issues and overcome challenges.
• Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feels like a VIP.

We offer 20 hour per week contracts on a fixed term basis until 9th November 2025.

This is a rostered role that requires shift working, so flexibility is required. Shifts are on a rolling 4 shifts on, 2 days off pattern and include frequent very early starts, late finishes & working weekends & bank holidays. You will receive your roster 4 weeks in advance.

What skills will I need?

This role is physically demanding, as you will be required to support our fast-paced operation, and you will be always on the go. We are seeking adaptable, self-motivated individuals with good time management skills. No previous experience is necessary - if you have a passion for Customer Service, resolving complex customer situations, and love working as part of a team, apply today!

Only one application is permitted for the same role in our Summer 2025 opportunities; therefore, only apply for the Airport you wish to work at.