Passenger Service Agent : Passenger Service Agent

TN United Kingdom; Liverpool; On-site; GBP 20,000 - 30,000; Part time

Job description

Client:

Liverpool in Work

Location:

Liverpool, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Details

JOB TITLE: Passenger Service Agent

REPORTING TO: Supervisor/Operations Manager

LOCATION: Liverpool Airport

ROLE OVERVIEW AND PURPOSE: To assist passengers requiring special assistance throughout their airport journey.

KEY RESPONSIBILITIES

1. Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
2. Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
3. Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
4. Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
5. Assist passengers that are transferring flights.
6. Communicate to the control and supervisor team recording any additional passengers.
7. During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
8. Use equipment safely and professionally.
9. Provide manual lifting assistance as required.
10. Record progress of the passenger using the Personal Digital Assistant issued.
11. Be responsible for all Company equipment issued to you on a daily basis.
12. Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
13. Provide legendary service to all passengers.
14. Wear uniform correctly.
15. Follow correct sign in/out process.
16. Carry out any reasonable task requested. This description is an outline of the role and it is expected that key tasks will vary with the demand of our client and operation base.

REQUIRED SKILLS AND EXPERIENCE

1. Previous experience of primarily working within Customer Services ideally in a customer facing role.
2. The ideal candidate will have excellent communication skills.
3. Must have the right to work in the UK.
4. Must pass a DBS check.
5. Must be able to provide 5 years reference information.
6. Must be over 18 years of age.

Desirable Skills for the Customer Service Agent role:

1. Excellent communication & interpersonal skills.
2. Flexibility.
3. Innovative.
4. Achievement orientated.
5. Energy/Drive.
6. Courteous.
7. Patient and understanding.
8. Security Aware.

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers; Life: Search for resources and tools on topics ranging from family and life to health, money and work; Support: Online chat or telephone service for urgent support.

Closing date

08/05/2025

Hours

Part Time 25 hours per week, 4 on 2 off roster, 25 hour pw Customer Care Agents working 4 days on 2 days off and shifts could be as early as 0400 and finish as late as 0200.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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Created on 18/04/2025 by TN United Kingdom