Passenger Service Agent: Bournemouth Airport

Salary: £13.45 per hour plus shift allowance, bonus and benefits

Contract Type: Permanent Seasonal

As a member of our Ground Operations Team at Bournemouth Airport, our Passenger Service Agents play a crucial role in ensuring that fantastic customer service is delivered to our all-important customers.

Why join Jet2.com as Passenger Service Agent?

We offer our valued Passenger Service Agent colleagues a range of benefits including:

1. Hourly rate of £13.45 per hour, plus an extra £3.66 per hour for unsociable hours (hours worked between 11:00pm - 04:59am).
2. Free Car Parking for all our colleagues at the airport.
3. Rest areas to relax during breaks and free refreshments during your shift.
4. Discretionary profit share bonus scheme.
5. 34 days holiday entitlement per annum (pro rata for part time hours).
6. Recommend a Friend scheme (£250 for successful referrals) & pension scheme.
7. Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
8. Annual pay review, our famous Red uniform, paid training course & much more!

What will you do as a Passenger Service Agent?

1. Provide a warm and friendly welcome to our customers as they arrive at the airport & welcome them back from their holiday.
2. Check-in customers for their flights, issue boarding passes, check passports and travel documents, and assist our customers at our Self Service kiosks.
3. Board our flights to ensure our flights depart on time.
4. Follow the necessary safety and security procedures.
5. Effectively support our customers and our operation in times of disruption and delays.
6. Demonstrate a proactive approach to problem solving, working to resolve issues and overcome challenges.
7. Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feels like a VIP.

We offer 30 hours per week contracts on a permanent seasonal basis. Our Permanent Seasonal Contracts have a short rest period in between our busy Winter and Summer seasons.

This is a rostered role that requires shift working, so flexibility is required. Shifts are a rolling 4 shifts on, 2 days off pattern and include frequent very early starts, late finishes & working weekends & bank holidays. You will receive your roster 4 weeks in advance.

What skills will I need?

This role is physically demanding, as you will be required to support our fast-paced operation, and you will be always on the go. We are seeking adaptable, self-motivated individuals with good time management skills. No previous experience is necessary - if you have a passion for Customer Service, resolving complex customer situations, and love working as part of a team, apply today!

Only one application is permitted for the same role for our Summer 2025 opportunities; therefore, only apply for the Airport you wish to work at.