Parts Telesales Advisor

AB Volvo; Tipton; On-site; GBP 25,000 - 35,000

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Overview

Proactively making telesales calls to win parts sales over the front counter to retail customers across the west region of RTC. Take overspill incoming calls from customers enquiring about Parts when depots are low on Parts Advisors. Locating parts and raising invoices across all depots in order to facilitate a smooth collect or delivery service to all customers. Always ensuring a competitive sales margin in-line with the business requirement. Working with the Regional Parts Manager to proactively create mini sales campaigns and promote for the west region of the business. Some depot visits may be required, therefore we require you to hold a full UK Driving Licence.

General Duties:

• Answer calls with the highest level of customer service.
• Prospect current and potential parts customers providing information on the company’s goods, services, and current promotions.
• Liaise with National Contract Sales Executive introducing them to potential account customers.
• Promote quarterly/monthly parts promotions.
• Liaise with regional parts manager for local/group parts promotions.
• Discuss the use and features of various parts with customers.
• Process Parts orders in line with company processes.
• Liaise with Depot parts team to ensure customer expectations are met.
• Liaise with Depots to deal with any return or refund requests.

Skills and Experience Required:

• Full UK Driving Licence.
• Sales and target-driven.
• Influencing others to buy additional parts.
• Experience in customer-facing position within vehicle parts.
• Excellent telephone manner.
• Ability to effectively communicate at all levels both written and verbally with people inside the organisation as well as external customers.
• Numerical ability to work with part numbers.
• Accuracy and attention to detail.
• IT literate to work within company processes and systems.
• Ability to work without supervision.
• Team player.

25 days holiday, company pension up to 5% matched, healthcare cash back plan, Work Perks.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to having a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed, and warm.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school, and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility, and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility, and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care, and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.