Parts Centre Manager

Competitive Basic Salary and Bonus Package.

Our client provides independent garages and bodyshops with the high-quality Genuine Parts and products for 4 interlinked automotive brands.

They now seek a CENTRE MANAGER who can take responsibility for leading, managing and motivating the team to deliver and achieve the business plans and objectives of the Centre; ensuring excellence in customer service, developing strategic plans and making certain all processes are in place to deliver success.

A summary of key activities include:

• Ensure that the Centre targets and business objectives are achieved
• Ensure the team is motivated, recognised and incentivised
• Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
• Create and maintain a customer centric culture in the business
• Maintain a culture that consistently delivers a high standard of customer service.
• Work within the identified sales strategy to increase sales revenues, devising and implementing sales plans.
• Regularly monitor business performance, identifying opportunities for improvement.
• Analyse internal and external market data to develop an understanding of the potential sales opportunities.
• Work to achieve agreed business plans and budget – controlling costs and Gross Margin levels
• Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty).
• Maintain an effective relationship with all stakeholders.

This role demands a professional leader with select skills. You’ll need to demonstrate a proven ability for managing, leading and motivating an automotive parts team – ideally in the trade parts sector. Having overseen a parts tele-sales team will be a distinct advantage.

Additional key requirements include:

• A passion for providing a great customer service experience and the automotive industry
• The ability to communicate effectively and build strong relationships with key stakeholders
• Experience devising strategies and implementing plans
• Talent for devising strategies and activities to grow and develop business
• A sales focus with orientation towards results
• Strong IT literacy – including the use of automotive parts bespoke systems and Microsoft applications.

A competitive Basic and On Targets Bonus Scheme are offered to the successful candidate alongside additional benefits associated with an employer of this stature.