Partner Processes and Policy - Senior Project Lead

Deliveroo; London; On-site; GBP 40,000 - 80,000; Full time

Job description

The Role

The role of the Partner Policies & Processes (PPP) team is to define how we operate on a day-to-day basis with our restaurant partners such that we are easy to do business with and deliver a market-leading partner experience at an acceptable cost. As a PPP Senior Project Lead, you will lead key initiatives under the guidance of our process experts: identifying opportunities to improve experience or reduce costs, defining solutions in collaboration with our Product & Technology teams and driving execution across markets. Reporting to the Director, Partner Policies & Processes, you will be part of a wider team of process experts with particular functional specialisms, supported by PPP project managers, such as yourself, who will be deployed to lead or support particular initiatives.

What you’ll be responsible for

In this role, you will be assigned to lead projects that will solve some of the most challenging and exciting opportunities that will help Deliveroo become our restaurant partners delivery provider of choice. Your day-to-day responsibilities will include:

• Scoping the project: analysing performance data, conducting restaurant research and collating frontline feedback to identify and prioritise the problem statements to solve. Defining the project timeline and resources required to solve them.
• Defining the solution space: conducting critical analyses and leading brainstorming exercises with key stakeholders to help identify the potential range of options we have.
• Making business recommendations: Evaluating each option to identify the preferred route forward. Building the business case and securing stakeholder support for your recommendations.
• Supporting our Product Team (where technology solutions are required): contribute to requirement definitions, lead on User Acceptance Testing.
• Leading go-to-market: Project manage rollout in line with our go-to-market playbook. Collaborate with the GTM Content team to ensure all partner and frontline employee communication is fit-for-purpose. Lead the change management with frontline commercial teams, supported by Training Managers and line managers as appropriate.
• Evaluating impact: Review post-launch performance; identifying and acting upon any course correction or improvements in a timely manner.

Key Competencies

• Project Management: ability to manage and progress one or two complex projects in parallel that involve multiple stakeholders across markets and other Deliveroo functions.
• Change Management: utilises a range of proven techniques to manage a diverse team through a series of change such that they consistently adopt new ways of working and the tools that support them.
• Process Design: can map out end-to-end processes, identify inefficiencies, propose solutions and build the case for change.
• Problem-solving & Strategic Thinking: Clearly frames increasingly broad or complex issues, articulates tradeoffs, and recommends solutions. Understands the strategic implications of their work. Is able to anticipate risks and suggest ways to mitigate.
• Communication & Influence: Listens actively and empathetically. Simplifies complex ideas and focuses communication. Collaborates effectively across a wider range of teams and stakeholder groups. Demonstrates a confident presentation style.
• Team Development and Community-Building: A team player who readily collaborates cross-functionally and can resolve areas of misalignment or conflict between teams. Finds opportunities to build a sense of community and coach more junior team members.

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

We give people the opportunity to buy what they want, as they want it, when and where they want it.

Workplace and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.